Disappointed by Ratelindo<\/p>\n
Having been a customer of Ratelindo since Feb. 1996, I am now
\ndisappointed with the company's services, which are completely
\nunprofessional.<\/p>\n
Because I moved from Jl. Danau Toba to Graha Bintaro on Oct.
\n13, 1996, I submitted an application for line transfer to
\nRatelindo. They promised to manage the transfer process in about
\none week.<\/p>\n
But until Nov. 19, 1996, none of the Ratelindo staff came to
\nmy new house to perform the transfer. In fact, they sent their
\nstaff once, but it was too late to comply with the time I had set
\nfor them. My schedule had prevented me from waiting for them in
\nmy house for 24 hours.<\/p>\n
Mrs. Ros of Ratelindo said the signal in Graha Bintaro was so
\nweak that the system must be changed from SSU to MSU. According
\nto Mrs. Ros, it took a day or two to change the system. But after
\n10 days, I received no response from the company.<\/p>\n
Since there was no public telephone in my complex, I had to go
\nto Bintaro Plaza (about nine kilometers away from my house) just
\nto telephone Mrs. Ros, only to receive a very unpleasant answer.
\nShe said she had done her best to help me and I should be
\nthankful for that. As a customer service officer, she naturally
\nhas the responsibility to serve customers' interests.<\/p>\n
Moreover, it was very difficult to get in touch with her. I
\nhad to go through five different lines before I managed to reach
\nher. I had a strong impression she had very little time to listen
\nto any customer's complaints.<\/p>\n
I must say I have been deeply disappointed by Ratelindo.<\/p>\n
SANTI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/disappointed-by-ratelindo-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }