Disappointed by Bouraq<\/p>\n
From Media Indonesia<\/p>\n
I bought a ticket on Bouraq Airlines for a June 1 flight form
\nYogyakarta to Bandung. On May 31, 1994 I reconfirmed the flight
\nat their office in Denpasar, Bali, and it was okayed.<\/p>\n
When I checked-in in Yogyakarta together with my Japanese
\nfriends we were told to wait, because the aircraft was undergoing
\nslight repairs. It was not known when exactly the plane could
\ndepart.<\/p>\n
After half an hour of waiting we were told that the repair
\nwork was not done yet as the spare-parts had to be obtained from
\nJakarta. Another half an hour later, a Bouraq official announced
\nthat the flight was canceled, and asked us to make new
\nreservations.<\/p>\n
We asked that our tickets be reimbursed, but they could not do
\nthat, and suggested that we ask for the money in Bandung where
\nthe tickets were issued. As we had urgent matters to attend to,
\nwe decided to take a taxi from Yogyakarta to Bandung.<\/p>\n
Upon arrival in Bandung I contacted the Bouraq office directly
\nto inform them of the flight cancellation and asked for a refund.
\nI was told to request the money from the travel agent that sold
\nus the tickets. Unfortunately, the travel agent could not pay us
\nback directly because they had to draw the money from Bouraq
\nAirlines. At this point I was very much disappointed at the way
\nBouraq handled the matter. At least they could simplify the
\nprocedures of reimbursement. This is surely a bad advertisement
\nfor Bouraq. I hope that Bouraq carefully looks into the system to
\nprevent similar incidents from happening in the future.<\/p>\n
DJOKO SUJOTO<\/p>\n
Bandung, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/disappointed-by-bouraq-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }