Diners responds<\/p>\n
I am answering the letter of complaint by D.
\nChampel in The Jakarta Post. Through this letter, allow us to
\nclarify the case as follows:<\/p>\n
The woman has been a Cardmember of \"Diners Club\" since Oct.
\n17, 1994, with the credit limit of Rp 3 million.<\/p>\n
After being given a certain tolerable period of delay in
\npayment, the member didn't even bother to settle the minimum
\npayment, and worst she continued to utilize the card by
\nmanipulating merchants' under floor limit's transactions. We took
\nthe precaution of canceling her card through a warning bulletin
\ndistributed to all merchants as well as stating in her monthly
\nStatement of Account that the card was canceled. She continued to
\nuse the card through manipulation (under floor limit's
\ntransactions).<\/p>\n
As the transactions continued, in order to avoid further
\nlosses to us and the merchants -- and in compliance with our
\nprocedures for severe delinquent -- we then put her card under
\nour Special Notice Bulletin.<\/p>\n
Below is the chronology of the sequences of the case:<\/p>\n
1. Over Credit Limit amounting to Rp 4,098,210 in March 1995.<\/p>\n
2. The card was canceled on July 31, 1995, with the total
\noutstanding of Rp 17,271,250.<\/p>\n
3. Total outstanding when caught (on Aug. 21, 1995) was Rp
\n19,502,669, (excluding unrecorded transactions to the amount of
\nRp 1,858,075).<\/p>\n
4. Member's last outstanding position as of September 1995, is
\nRp 22,163,471.<\/p>\n
The Bandung Indah Plaza case: Fortunately, due to the
\nassistance of a very conscientious cashier, our staff managed to
\ncatch the member red handed at the Bandung Indah Plaza Shopping
\nCenter on Aug. 21, 1995. We respected her privacy by bringing her
\nto our Bandung office. After two to three hours of discussion,
\nshe agreed to the following conditions:<\/p>\n
1. She agreed to hand over her car as a financial guarantee
\nuntil all her debts were settled.<\/p>\n
2. Any transactions not yet recorded by us would be settled as
\nsoon as possible.<\/p>\n
We do hope this short explanation will clarify the case.
\nShould anyone have further questions, please contact our lawyer:
\nLaw Office, Siti Zaitin Noor S.H. & partners, Jl. Tanah Tinggi
\nIV\/68, Jakarta 10540; Phone: 4201751\/4208716\/4205253.<\/p>\n
SOFIAN SUGIOKO<\/p>\n
Customer Service<\/p>\n
Diners Club Indonesia<\/p>\n
Jakarta<\/p>\n
Note: To be fair, we asked \"Diners Club\" to respond immediately.<\/p>\n
-- Editor<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/diners-responds-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }