DHL service disappoints me<\/p>\n
I had a bad experience dealing with the courier service DHL.<\/p>\n
On Sept. 8, 2003 I sent a package of kretek cigarettes (clove
\ncigarettes) to my colleague, an Englishman, in London, through
\nDHL, and completed all the necessary paperwork.<\/p>\n
Unfortunately, two weeks afterward, I still had not heard
\nwhether he had received the package or not.<\/p>\n
On Oct. 10, 2003, I contacted another colleague -- an office
\nmate of the one I sent the package to -- and was told that my
\nEnglish friend had resigned from the company.<\/p>\n
I then contacted DHL and was told that the package was
\nprobably destroyed by the customs office in London. The addressee
\n(my English friend) should have received the package but refused
\nto pay the high tax imposed on cigarettes.<\/p>\n
Disappointed, I complained to DHL and the officer in charge of
\ncustomer service told me that the order to destroy the package
\ncame from the addressee, as he had refused to pay the high tax.<\/p>\n
I asked the customer-service officer for a written statement
\nfrom my friend's office and asked her to tell DHL London to
\nreturn to me the destroyed package.<\/p>\n
Even worse, DHL did not offer compensation (in fact, the
\npackage also contained three pieces of Danarhadi batik).<\/p>\n
Logically, DHL London should have contacted DHL Jakarta and
\nDHL Jakarta should have contacted me. Leaving the right to decide
\non what should be done with the package in my hands. Clearly, in
\nthis case, DHL has failed to provide good service to a customer.<\/p>\n
RATNA INDRAYANI, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/dhl-service-disappoints-me-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }