DHL refuses delivery<\/p>\n
On Nov. 21, 2002, I received a call from a counter service
\nstaff member from DHL (PT Birotika Semesta) advising me that a
\nlaptop had been delivered from the United Kingdom for me. They
\nimmediately rang me as I had been waiting for the arrival of the
\npackage from my company in the UK.<\/p>\n
To my surprise, the DHL employee informed me that an import
\nduty of Rp 6.5 million had been imposed by the customs office
\nwhich DHL has already paid and that I would have to reimburse DHL
\nif I wanted the laptop delivered.<\/p>\n
To cut a long story short, I replied in writing to the call
\ncenter manager, Juni J. W. Riwu, to make it clear that the
\nshipment was noncommercial and a personal belonging. That was why
\non the airway bill, section No. 6 titled \"Dutiable Shipments Only
\n(WPS)\" (Customs Requirement), the shipper deliberately left all
\nparts of that section empty so that DHL would not declare the
\nshipment as dutiable, i.e. the shipment consisted of a personal
\nbelonging that should not be subject to import duty charges.<\/p>\n
It is the responsibility of DHL to read and follow the
\ninstructions in the airway bill. So the argument that DHL raised
\nin regards to the absence of the writing \"personal effects\" in
\nthe airway bill is nonsense and is not supported by any written
\nregulation, as Ms. Myura Arsianti from DHL already admitted.<\/p>\n
Hence, it is crystal clear that DHL has violated the written
\ncontract as specified in the airway bill, by not following the
\ninstruction from the shipper. By the same token, DHL should bear
\nthe cost in full for the improper import duty charges. There is
\nno reason at all why the customer should bear the cost of the
\nconsequences of DHL's wrongdoing.<\/p>\n
On Nov. 29, 2002, my colleague from the UK asked DHL to return
\nthe shipment back to UK. But DHL refused to do so and even asked
\nhim to pay the import duties. While, according to the terms and
\nconditions in the airway bill. DHL is responsible to return the
\nshipment if the receiver refuses to pay for delivery.<\/p>\n
In conclusion, DHL had no reason at all to hold the shipment
\nfrom the beginning.<\/p>\n
JOHANES HARTONO, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/dhl-refuses-delivery-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }