DHL Provides Integrated Logistics Solutions Services<\/p>\n
It is undeniable that DHL's remarkable achievements in
\ninternational air express delivery have turned it into a global
\nmarket leader. However, slowly but surely the company has evolved
\ninto a logistics service provider in response to the growing
\ndemand for logistic services from customers whose needs are
\nbecoming increasingly complex and sophisticated.<\/p>\n
When it comes to total logistic solutions, there are few
\ncompanies that offer services which are as comprehensive as DHL.<\/p>\n
Leveraging its more than 30 years of experience in the express
\ndelivery business together with a global network that comprises
\nnot just physical infrastructure but also industry experts, DHL
\nhas evolved into a provider of integrated logistic solution
\nservices. Whether customers need express delivery, distribution
\nor warehousing management service, DHL has it all.<\/p>\n
\"We have transformed ourselves from being an air express
\ncompany delivering documents into an integrated logistics
\nsolutions provider that can handle anything from a letter through
\nto a shipment of containers and providing all the necessary
\nservices in between. Because we are good at distribution, we are
\noften asked by customers if we can maintain stocks for them or do
\nlocal and international distribution and so on. This prompted us
\nto be a logistic solution provider,\" said Alan Cassels, Senior
\nTechnical Advisor of PT Birotika Semesta\/DHL Worldwide Express.<\/p>\n
DHL's strong commitment to providing logistic solution
\nservices can be clearly seen in its establishment of seven global
\nExpress Logistics Centers (ELC) in Bahrain, Brisbane, Brussels,
\nHong Kong, Johannesburg, Miami and Singapore. Each of these ELCs
\nis strategically located in or close to a DHL gateway or hub
\nallowing for fast and efficient international distribution via
\nthe DHL network.<\/p>\n
For Indonesian customers, taking advantage of DHL's ELC in
\nSingapore is a sensible and logical move since it is less than
\n1.5 hour away from Jakarta. The center offer a wide range of
\nlogistics services such as inbound receipt services and
\nverification of good inwards; inventory management, plus access
\nto DHL's global inventory management; storage and warehousing
\nmanagement; order processing; pick and pack; preparation of all
\nshipping documentation; special handling capabilities or full
\ntrack, consolidation and deconsolidation.<\/p>\n
By using the Singapore ELC, customers can benefit from
\nintegrated services that include express distribution, track and
\ntrace and system integration. DHL's complete logistics services
\ninclude receiving shipments and storing them in DHL's center
\nuntil they are ready for door-to- door distribution.<\/p>\n
An alternative to using the Singapore ELC is for customers to
\nhold inventory in this country. For this purpose, DHL operates a
\nStrategic Parts Center (SPC) in Jakarta. This allows delivery of
\nemergency spare parts to customers' engineers in as little as two
\nhours or within any specific time limit agreed with the customer.
\nSo, instead of having to maintain and manage their own warehouse,
\ncustomers can rent space and store emergency stock in DHL's SPC
\nand have DHL do the delivery as and when required.<\/p>\n
\"The real added value that we offer to our customers is our
\nability to respond to the marketplace,\" said DHL's Technical
\nAdvisor for Global Customer Logistics, John Benschop. He added
\nthat in the case of warehousing, DHL is looking at managing
\nsupply chains from raw materials to finished products.<\/p>\n
\"Anyone can build a warehouse but meaningful logistics
\nservices can only come about if this is accompanied by the
\nexperience and ability to provide tailored solutions that fit
\nperfectly with the customers' needs,\" he said. \"The solutions we
\nprovide are supported by services such as the tracking of
\nshipments via DHL's network so that customers know the exact
\nstatus of their goods. We also have regional and international
\nexperts with the experience to provide industry-specific
\nsolutions to customers.\"<\/p>\n
DHL aims at providing integrated solutions to customers to
\nsharpen their competitive edges. These integrated solutions, also
\ncalled Advantage Solutions are tailored to meet specific needs of
\ndifferent customers so that they can achieve the best possible
\ncost-efficiencies. These solutions include Planned Production
\nSupport, Spare Parts, Direct Distribution, Repair Exchange, Good
\nSamples, Financial Services, Strategic Inventory Management and
\nDirect Express Inventory. On the Planned Production Support, for
\ninstance, the service provides just-in-time delivery of raw
\nmaterials to support manufacturing processes with minimal or no
\ninventory stock holding production. With this strategic solution,
\ncustomers can reduce production cycles, increase efficiency
\nthrough better control of materials flow, increase revenue and
\nimprove their cash flow.<\/p>\n
DHL's transformation into a major logistics solution provider
\n- especially for companies operating just in time- and mission-
\ncritical environments - is supported by state-of-the-art
\ntechnology, dedicated and skilled personnel and years of
\nexperience in the air express delivery industry. Throw in DHL's
\nexisting infrastructure and extensive distribution networks and
\nthis adds up to a powerful set of global assets that can provide
\ncustomized solutions regardless of the customer's size, needs or
\nindustry.<\/p>\n
DHL began operating in Indonesia in 1973. Since 1982 its
\noperations have been carried out through PT. Birotika Semesta\/DHL
\nWorldwide Express. Currently, it has 88 outlets spread across
\nevery major town and city throughout the archipelago, and five
\ngateways (Jakarta, Medan, Denpasar, Batam and Balikpapan). To
\nimprove service and to be closer to its customers, DHL has six
\nsales and operations centers in Jakarta located at Five Pillars,
\nGrogol, Kelapa Gading, Tangerang and Cikarang. There is also a
\nGateway at Soekarno-Hatta airport Jakarta.<\/p>\n
Providing the best logistics solution service is a top
\npriority at DHL. Not surprisingly, the company puts a lot of
\nemphasis on getting the right people and making sure they
\ncontinue to develop the right skills through local and overseas
\ntraining.<\/p>\n
It has been said that \"experience is the best teacher\". DHL's
\nyears of experience has indeed taught its people valuable lessons
\nin delivery and logistics management. The end result is a skilled
\npool of experienced and talented professionals who are able to
\ndevelop and implement the best logistic solutions for their
\ncustomers.<\/p>",
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