JAKARTA, KOMPAS.com - The practice of collecting online loans or\npinjol has once again drawn public attention amid numerous reports from\nthe public regarding collection methods deemed intimidating.<\/p>\n
Threats, phone terrorism, dissemination of personal data, and shaming\nborrowers in their work environments are forms of collection frequently\ncomplained about.<\/p>\n
Amid the prevalence of such cases, regulations on the procedures for\ncollecting online loans have actually been detailed, both by the\nIndonesian Joint Funding Fintech Association (AFPI) and through the\nFinancial Services Authority (OJK) Regulation.<\/p>\n
In OJK Regulation No.\u00a022 of 2023 on Consumer and Public Protection in\nthe Financial Services Sector, OJK emphasises the strengthening of\ncollection rules to protect consumers from practices that violate norms\nand cause physical or psychological disturbances.<\/p>\n
\u201cThis regulation also encourages financial service institutions to\nensure that the products\/services offered match the needs and\ncapabilities of prospective consumers, thus being more cautious or\nselective in disbursing credit or financing,\u201d said OJK.<\/p>\n
AFPI asserts that online loans still have collection mechanisms like\nother credit products in financial institutions if customers default on\npayments.<\/p>\n
\u201cThis perception is very inaccurate,\u201d AFPI writes on its official\npage.<\/p>\n
According to AFPI, collection is still carried out when borrowers\ndefault. However, it must follow applicable rules.<\/p>\n
Usually, the initial step involves sending messages via email or\nshort messages.<\/p>\n
AFPI states that funding fintech companies will employ various\nmethods in accordance with provisions to find solutions so that\nborrowers can repay their loans, similar to practices in banks or other\nfinancial institutions.<\/p>\n
In addition, payment delay data can also be recorded in the Debtor\nInformation System (SID), which can be accessed by other financial\ninstitutions.<\/p>\n
\u201cThis SID records all loans of debtors, both in banks, finance\ncompanies, and funding fintech,\u201d AFPI revealed.<\/p>\n
OJK emphasises that collection must be conducted in accordance with\nsocietal norms and applicable legal provisions.<\/p>\n
In those regulations, collection must be carried out in the following\nways:<\/p>\n
OJK also emphasises that joint leave days are categorised as national\nholidays, so collection must not be done on those days.<\/p>\n
Meanwhile, for collections on Sundays, this can only be done if there\nis prior agreement or contract with the consumer.<\/p>\n
In addition to OJK provisions, AFPI also regulates technical limits\non collections through industry behavioural guidelines for fintech\nlending.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/debt-collection-for-online-loans-has-rules-what-you-need-to-know-1778559381", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }