Jakarta, CNBC Indonesia \u2014 PT Fore Kopi Indonesia Tbk (FORE) has\nconfirmed a data breach involving unauthorised access to one of the\nplatforms it uses to manage customer data. The incident resulted in some\ncustomer information being accessed by unauthorised parties. An initial\ninvestigation indicates that data relating to up to around 5.7 million\ncustomer accounts may have been affected.<\/p>\n
According to a disclosure to the Indonesia Stock Exchange (BEI), an\ninternal investigation found unusual activity in the form of\nunauthorised access to the platform. Management said that after\nidentifying the activity, FORE took steps to stop the access and secure\nthe system within 24 hours.<\/p>\n
\u201cWe understand the concern this incident has caused and sincerely\napologise to the affected customers. Protecting customer data is our\nresponsibility,\u201d PT Fore Kopi Indonesia Tbk chief executive Vico Lomar\nsaid on Wednesday (28 October 2026).<\/p>\n
The types of data affected vary by customer and may include names,\nemail addresses, telephone numbers, dates of birth, gender, addresses\nregistered on the Fore app, hashed PINs and purchase histories made\nthrough the app.<\/p>\n
However, management said the Fore app has never requested or stored\nnational identity numbers (NIK) or photographs of identity cards (KTP).\n\u201cWe also do not store payment information, including credit or debit\ncard details, which are held on a separate platform, so that data was\nnot affected,\u201d management said.<\/p>\n
The company has carried out security testing, addressed identified\nvulnerabilities, updated the platform to its latest version and\nintroduced additional security measures.<\/p>\n
To ensure a thorough and independent investigation, FORE has also\nappointed a professional cyber-security consultant to conduct further\nforensic work on the Fore app, the platform concerned and other relevant\ninformation technology systems. The investigation is ongoing.<\/p>\n
FORE has reported the incident to Indonesia\u2019s Ministry of\nCommunication and Digital Affairs (Komdigi) and said it would continue\nto co-ordinate with the relevant authorities in accordance with\napplicable regulations. The company is also contacting affected\ncustomers directly.<\/p>\n
As a precaution, FORE is asking customers who receive a notification\nto change their Fore account PIN immediately, or create one if they do\nnot have one, and to change the PIN on any other accounts where they\nhave used the same code.<\/p>\n
The Fore app has also introduced two-factor authentication (2FA) for\nlog-ins from new devices as an additional layer of protection. The\ncompany said it has so far found no indication that the accessed\ninformation has been misused.<\/p>\n
Customers are urged to be cautious of telephone calls, text messages,\nemails and WhatsApp messages purporting to come from FORE. The company\nalso advises customers not to share their PIN or one-time password (OTP)\nwith anyone.<\/p>\n
\u201cOur focus now is on supporting affected customers, completing a\nthorough investigation and ensuring that the lessons from this incident\nlead to tangible improvements in our systems and security governance,\u201d\nVico said.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/data-from-5-7-million-fore-coffee-customer-accounts-leaked-1793184731", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }