Danamon's extra charge<\/p>\n
As a customer, my relationship with Bank Danamon only began
\nabout 50 days ago but the experience has been disgusting.<\/p>\n
On July 11, 1997, I transferred a small amount of Australian
\ndollars from my AUD primadollar account to Australia. For that
\ntransfer, besides a fixed transfer fee of Rp 15,000, the Danamon
\nJSX Branch charged an additional US$3.00 fee because the amount
\ntransferred was below the equivalent of $3,000.00. I was
\ndisturbed by this additional fee because:<\/p>\n
a. Aware of misleading practice by many companies, before
\nopening the account I inquired about any charges and fees that
\nthe bank may charge a customer for various account-related
\nactivities, but such a fee was never mentioned.<\/p>\n
b. It is very difficult to understand the logic behind the
\ncharge because the fixed transfer fee was relatively high for
\nsmaller transfers while larger transfers will not benefit the
\nbank as they represents a reduction in bank funding.<\/p>\n
c. The teller in charge failed to show me the bank's written
\nprovision regarding the extra fee's validity. The teller simply
\nsaid that the branch didn't keep a copy of the provision because
\nit had been in effect for a long time (therefore, they had
\nmemorized it and customers should not question anything about
\nit).<\/p>\n
Again, on July 22, 1997, I transferred A$3,000 from a
\nprimadollar to primadana account. The exchange rate for such
\npurpose displayed on the board was $A1 = Rp 1,935.60, but the
\nrate applied to my transaction was $A1 = Rp 1,908.53. Danamon's
\nstaff explained that due to rate volatility at the time, the head
\noffice had corrected the rates and the rates displayed were
\nmisleading. Because of the bank's misconduct in displaying the
\nwrong rates, I asked the bank to cancel the transaction without
\ncharging me additional costs. And do you know what the staff
\nsaid? The only way to cancel the transaction was to buy back the
\n$A at the rate of $A1 = Rp 1,974 point something. Which means the
\nbank made around Rp 200,000 in a matter of seconds by cheating
\nand being misleading. This suggestion will even make an idiot
\nlaugh and an angel angry.<\/p>\n
In some countries such a practice could cost a bank a fortune
\nin the form of heavy legal fines and lost customers. And as a
\nwell-known company in the 15th most competitive country, I think
\nit is time for Danamon to stop preying on weak customers.<\/p>\n
ALFONSUS S<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/danamons-extra-charge-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }