Customers kept in dark about water disruptions<\/p>\n
Urip Hudiono, The Jakarta Post\/Jakarta<\/p>\n
Water consumers in the city have long been complaining about a
\nperceived lack of effort on the part of the city water utilities
\nin preventing water supply disruptions, or at least in giving
\nprior warning of such disruptions.<\/p>\n
\"It would be very helpful if the water utilities would
\ndirectly send notices to customers, instead of just publishing
\nnotices in the newspapers as many of us do not read the
\nnewspapers,\" said Ketut Sumiarsa, a resident of Tanjung Duren,
\nWest Jakarta, on Saturday.<\/p>\n
She called on the water firms to also affix notices containing
\ninformation on planned repair work and supply disruptions in
\nlocal post offices, where most residents pay their water bills.<\/p>\n
The notices should be delivered to the places affected at
\nleast three days before the water was cut off, she said, so that
\nresidents could prepare emergency supplies.<\/p>\n
\"They turned off the water once when I had visiting relatives
\nstaying at my house. I had to buy water from vendors as there was
\nno water for days, and our complaints fell on deaf ears,\" Ketut
\nrecalled.<\/p>\n
Another Tanjung Duren resident, Ratnasari, expressed the hope
\nthat the water utilities could come up with a way of ensuring
\ncontinuous water supplies to customers.<\/p>\n
\"Even a small trickle of water is actually enough for us,\" she
\nsaid. \"Just don't turn of the water for days on end.\"<\/p>\n
Ratnasari said she often found herself without water when a
\nstoppage in supply occurred, even though she normally tried to
\nmaintain a reserve water supply in her home.<\/p>\n
\"What happens when the water goes off? We can't bathe, wash
\nnor cook,\" she said, adding that she was then forced to spend
\nmoney on buying water from vendors.<\/p>\n
Suhardi, a resident of Kebon Jeruk, also in West Jakarta, said
\nthat the water companies had to realize that they were supplying
\na public necessity.<\/p>\n
\"They should make customer satisfaction their top priority. At
\nleast, they should ensure that the customers get the water they
\nneed every day,\" he said.<\/p>\n
Suhardi said he was tired of complaining to his water utility,
\nand that the water supply to his home was still of poor quality
\nand frequently subject to disruptions.<\/p>\n
PT PAM Lyonnaise Jaya (Palyja), one of city tap water operator
\nPD PAM Jaya's foreign partners, besides PT Thames PAM Jaya (TPJ),
\nhad announced that water supplies would be disrupted in several
\nareas, including Tanjung Duren and Kebon Jeruk, over the weekend.
\nThe disruption was due to maintenance work at the Cawang pumping
\nstation in East Jakarta.<\/p>\n
Palyja and TPJ supply water to customers in the west and east
\nof Jakarta respectively.<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/customers-kept-in-dark-about-water-disruptions-1447893297",
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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