Customers flood YLKI with complaints about TV Media<\/p>\n
JAKARTA (JP): Disappointed customers have flooded the
\nIndonesian Consumer Foundation (YLKI) with complaints about
\nshoddy goods and late delivery of TV Media products.<\/p>\n
Foundation chief Tini Hadad told The Jakarta Post Saturday the
\ncustomers claim that the products they receive are different from
\nthe ones that TV Media advertises.<\/p>\n
A TV Media marketing officer, Linda, said on Saturday she
\ncould not comment on the consumer foundation's report. She said
\nTV Media executives were unavailable.<\/p>\n
"All of the executives are not here, some of them are
\ntraveling abroad," she said.<\/p>\n
Tini said the most common complaint is about late delivery.<\/p>\n
"The advertisement promises that the consumers will receive
\nthe particular goods within two weeks, but in reality some
\nconsumers receive them very late," Tini said.<\/p>\n
Tini said the consumer foundation found that TV Media's agents
\nblamed the post office and other package-forwarding companies for
\nlate delivery.<\/p>\n
The foundation's consumer complaint division official,
\nSudaryatmo, said that TV Media's agents should not blame the
\npostal and delivery services if orders don't get to their
\ncustomers on time.<\/p>\n
"They should have estimated how long it would take the goods
\nto reach the customers," he told the Post.<\/p>\n
Sudaryatmo also said that some customers complained that the
\nquality of products they received are different from what TV
\nMedia advertises on television.<\/p>\n
"The ads offer American-made products, but the consumers
\nreceived Taiwan-made ones," he said.<\/p>\n
Sudaryatmo also criticized the after-sales services for TV
\nMedia products. "It's not clear who is responsible for after-
\nsales services of the products; the agent here or the
\nmanufacturers," he said.<\/p>\n
"If it's the agent who is responsible for the after-sales
\nservices, they don't have enough knowledge of the products
\nbecause all of the items sold are imported products," Sudaryatmo
\nsaid.<\/p>\n
Citing an example, he said that one of the consumers
\ncomplained about the set of Sumi knives advertised by TV Media.
\nThe customer reported that the agent refused to replace knives
\nbroken during use.<\/p>\n
"The agent simply said that they are not responsible for the
\nextra knives," Sudaryatmo said.<\/p>\n
Rajawali Citra Televisi (RCTI)'s spokesman Murdyadi Ichsan
\nsaid the stations which broadcast the advertisements for the
\nproducts should not be held responsible for the consumers'
\ncomplaints about TV Media.<\/p>\n
"We only broadcast advertisements which have already been
\napproved by the Film Censorship Institute. So, if there are some
\ncomplaints about the advertisements, don't blame the media,"
\nMurdyadi told The Jakarta Post.<\/p>\n
He said that if the agent of the products is facing lawsuits
\nfrom consumers, or they are proven to have deceived consumers,
\n"We will withdraw the advertisements without hesitation. No
\nproblem," Murdyadi said. "But, as long as there is no lawsuit
\nagainst a TV Media agent, it's impossible to refuse ads," he
\nsaid.<\/p>\n
He said that television stations cannot conduct tests on
\nproducts. "YLKI, as the foundation for consumers, is the one that
\nshould test the products, not the TV stations," Sudaryatmo said.<\/p>\n
Tini said she believed that the people who filed complaints
\nabout TV Media products with the consumers foundation represent
\nonly a few of those who have similar problems.<\/p>\n
"Indonesian consumers are not used to this kind of shopping
\nmethod, ordering the products through television, and they just
\naccept whatever condition of the products they get," Tini said.<\/p>\n
In other countries, shopping through television never presents
\nmuch difficulty, she said. "Maybe because the consumers are more
\neducated than here, so the producers don't dare to cheat them."<\/p>\n
Tini said the consumer foundation has yet to determine if the
\nquality of the products sold by TV Media here is lower than that
\nof items sold in other countries, or in the country where the
\nproducts are manufactured.<\/p>\n
Indonesian consumers are generally willing to buy products
\nthey have never seen before, Tini said. She suggested that in
\norder to avoid being disappointed, people should go to the TV
\nMedia showrooms before they decide to buy. (31)<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/customers-flood-ylki-with-complaints-about-tv-media-1447893297",
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