{
    "success": true,
    "data": {
        "id": 1553406,
        "msgid": "customer-service-1447893297",
        "date": "1997-07-22 00:00:00",
        "title": "Customer service",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Customer service I was delighted to see the sign for Ace Hardware Store in Puri Indah Mall and was looking forward to visiting the store when it opened. The other day I went to the store to see what kind of merchandise they carried. I was happy to browse around and look at the products on the shelves. I lived in the USA for several years and I felt like I was back there because the items on display were similar to those available in America.",
        "content": "<p>Customer service<\/p>\n<p>I was delighted to see the sign for Ace Hardware Store in Puri<br>\nIndah Mall and was looking forward to visiting the store when it<br>\nopened. The other day I went to the store to see what kind of<br>\nmerchandise they carried. I was happy to browse around and look<br>\nat the products on the shelves. I lived in the USA for several<br>\nyears and I felt like I was back there because the items on<br>\ndisplay were similar to those available in America.<\/p>\n<p>When I go to Indonesian-owned stores, I don't bother asking<br>\nabout the return policy because in this part of the world, when<br>\nyou buy something, you live with it whether or not the thing<br>\nsuits your needs or even works. Since Ace Hardware Store is from<br>\nAmerica, I hoped they would have a return policy tailored to<br>\nbenefit their customers. Based on my experience, most American<br>\nbusinesses want to make sure their customers are satisfied.<\/p>\n<p>So before I left the Ace store I stopped at the customer<br>\nservice desk to ask about their return policy. The man at the<br>\ncounter asked, \"Do you have a problem, sir?\" I said, \"No, I just<br>\nwant to know if there is a return policy.\" \"Oh, I thought you had<br>\na problem,\" he said. Then he asked me if I had bought anything. I<br>\nsaid, \"No, not tonight but I'm going to buy some things in the<br>\nnear future.\" Then he said, \"Well, ask me that question next time<br>\nwhen you buy something.\"<\/p>\n<p>I couldn't believe my ears and just left the store in a rage.<br>\nIt hadn't been my intention to complain and I hadn't been upset,<br>\nbut I just wanted information. Not only did he give me that kind<br>\nof answer but he laughed at me.<\/p>\n<p>I wonder what a customer service officer's job is. Is<br>\ninformation only available to paying customers? I like the<br>\nmerchandise they have to offer, but whether I will return to that<br>\nstore is another story.<\/p>\n<p>I believe good manners and good service are the keys to<br>\nsuccess. Blaming a customer for asking a question without buying<br>\nanything is against all business principles.<\/p>\n<p>JOHANNES<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/customer-service-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}