I am disappointed with BCA\u2019s service, particularly at BCA KCP\nJelambar, located at Jl. Hadiah Utama No.\u00a0706 Block B-7, Jelambar,\nGrogol Pertamburan District, West Jakarta.<\/p>\n
On 13 June 2025, I submitted the required documents for opening a CV\n(commanditaire vennootschap) business account, including the NIB\n(Business Identification Number), CV deed of establishment, and other\ndocuments via WhatsApp to a BCA staff member.<\/p>\n
On 18 June 2025, I was contacted and informed that one of the KBLI\n(Indonesian Standard Industrial Classification) codes in the CV was\nclassified as high-risk and required a permit letter.<\/p>\n
On 24 June 2025, I telephoned the branch to discuss the matter\nfurther. In essence, they maintained that a pharmacy permit was required\nand informed me that I could contact them directly should any other\nissues arise.<\/p>\n
On 3 July 2025, I contacted them again as the permit had been issued,\nonly to be told that a standard certificate was now also required. Why\nwas only the permit letter mentioned previously?<\/p>\n
I spoke with and telephoned the staff member to explain that my KBLI\nclassification does not issue a standard certificate \u2014 only a permit\nletter. However, they argued that \u201ca standard certificate is mandatory\nand that they had consulted with their legal department, stating that if\nthe account were opened, it would be subject to audit.\u201d<\/p>\n
I repeatedly explained that the KBLI codes under my CV do not issue\nstandard certificates, only permit letters, but my explanations were\nignored. The staff member even suggested I try another branch.<\/p>\n
I have provided the following evidence: conversations with staff\nconfirming that the permit letter was mandatory; screenshot evidence of\ntelephone calls with the branch head; evidence of the subsequent request\nfor a standard certificate despite the permit letter having already been\nsubmitted; screenshots from Government Regulation No.\u00a05 of 2021, which\nstates that high-risk KBLI classifications only issue a NIB and permit\nletter (as referenced on pages 1 and 2 of the regulation published on\nthe Supreme Audit Agency website); and screenshots of correspondence\nwith the OSS (Online Single Submission) administration confirming that\nhigh-risk KBLI classifications do not issue standard certificates.<\/p>\n
I am deeply disappointed with the service provided by the branch\nhead, who refused to accept input or offer solutions and demonstrated a\nlack of understanding of the applicable regulations. To this day, the CV\nbusiness account has still not been opened.<\/p>\n
Haris Winoto West Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/customer-complaint-bca-branch-refuses-to-open-cv-business-account-despite-valid-permits-1771254153", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }