Credit card overcharge<\/p>\n
In September, 1995 my parents stayed at the Arcadia Hotel on
\nJl. Wahid Hasjim for one night and they paid with their credit
\ncard. After receiving the credit card statement, we unfortunately
\ndid not check the charges made by the Arcadia Hotel, and only did
\nso a year later by accident.<\/p>\n
Strangely, we were charged twice, once for one night's
\naccommodation and another time for an amount of Rp 1,522,180.
\nFrom the credit card statement, it was not clear what this
\nadditional charge was for.<\/p>\n
I asked the hotel staff if they could produce a copy of the
\nbill. They said it was impossible because the incident had
\nhappened too long ago. After insisting that the copies had to be
\nstored somewhere, they put me through the accounting department.<\/p>\n
After a week, the accounting staff told me there was no copy
\nof the credit card charge and I should contact the front manager.
\nThe front manager told me he would inquire into this matter and
\nlet me know as soon as possible. After another week, the front
\nmanager said the amount charged to our credit card was that of
\nanother customer. He apologized to me and ensured that the amount
\nwould be reimbursed to the credit card account.<\/p>\n
I was quite happy that things worked out so smoothly and
\nthanked the front manager for his cooperation. But after a month,
\nnothing has happened and after contacting him once again he said
\nthe bank had some difficulties but the transfer would be made as
\nsoon as possible.<\/p>\n
Needless to say, after three months no money has been
\ntransferred. I tried to talk to the front manager again but he
\nrefused to speak with me and referred me back to the accounting
\ndepartment -- where I started my inquiry months ago.<\/p>\n
MARCUS GLIWITZKI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/credit-card-overcharge-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }