Consumers' rights<\/p>\n
I would like to report that, contrary to rumors about the
\nreform movement, the concept of consumer rights and fair
\ntreatment of customers has yet to arrive.<\/p>\n
On May 25, I had a telephone call at about 5 p.m. confirming a
\nfirst come, first served appointment at the Sam Marie Klinik on
\nJl. Wijaya 1 No 45 in Kebayoran Baru, regarding a skin problem. I
\nimmediately left my office in Pondok Indah and arrived at the
\nclinic at about 5:30 p.m. There was one person in the treatment
\nroom, and no patients ahead of me.<\/p>\n
At approximately 5:45 p.m., after registering with the nurse,
\nthree patients arrived and were led directly into the treatment
\narea. When I complained about this to the nurse, it was explained
\nto me that the practice of taking certain people out of turn was
\ncommonplace. This was reinforced when a mother and daughter
\narrived and also were led directly into the treatment area. I had
\nnow been waiting approximately 45 minutes, and instead of being
\nnext in line, I was bumped down four places.<\/p>\n
When is Indonesia going to start to value the time of regular
\ncitizens as being just as valuable as the rich and famous and
\nthose who have connections. When are Indonesians going to
\nimplement procedures which conform to internationally recognized
\nand accepted standards of treatment?<\/p>\n
I call on the staff and doctors at the Sam Marie Klinik to
\nimplement a system which is more transparent and professional. I
\nam an unhappy customer. If the Sam Marie Klinik was truly
\ncustomer focused, they would make up for my inconvenience and
\nlost time by offering one free treatment and change their
\nprocedures to reflect internationally recognized standards of
\npatient management.<\/p>\n
YANI SURATMAN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/consumers-rights-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }