{
    "success": true,
    "data": {
        "id": 1972046,
        "msgid": "ciwandan-port-implements-service-standards-for-users-1789037910",
        "date": "2026-09-10 17:03:00",
        "title": "Ciwandan Port Implements Service Standards for Users",
        "author": "Wisnu Arto Subari",
        "source": "MEDIA_INDONESIA",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "Pelindo Regional 2 Banten has implemented Service Level Agreements (SLA) and Service Level Guarantees (SLG) at Ciwandan Port to ensure efficient port operations. This initiative aims to provide measurable service targets for vessel berthing, loading, and administration, following a significant increase in vessel and cargo volumes during the first half of 2026.",
        "content": "<p>Commemorating National Customer Day 2026, Pelindo Regional 2 Banten\nis committed to providing excellent service to users at Ciwandan Port.\nThis commitment is reflected through port services that are fast,\nadaptive, and responsive to the needs of service users.<\/p>\n<p>This excellent service is realised through the implementation of\nService Level Agreements (SLA) and Service Level Guarantees (SLG) as\nstandards for providing services to users. Through these standards,\nevery service process, ranging from vessel berthing and\nloading\/unloading to administrative services, has measurable time\ntargets and service standards.<\/p>\n<p>The Acting General Manager of Pelindo Regional 2 Banten, Achmad Yoga\nSuryadarma, stated that the implementation of SLA and SLG is a vital\npart of maintaining service quality at Ciwandan Port. According to him,\nmeasurable service standards help Pelindo Banten provide process\ncertainty to service users.<\/p>\n<p>\u201cWe strive to provide services that have clear standards and benefits\nthat can be felt by users. Through Service Level Agreements (SLA) and\nService Level Guarantees (SLG), every service process has a measurable\ntarget so that the needs of service users can be handled precisely and\nin accordance with the established standards,\u201d said Achmad Yoga\nSuryadarma.<\/p>\n<p>In addition to establishing service standards, Pelindo Regional 2\nBanten also provides space for customers to provide feedback through the\nVoice of Customer (VoC) mechanism. This feedback is part of Pelindo\nBanten\u2019s efforts to better understand the needs and experiences of\nservice users, ensuring that services can continue to be adjusted to the\ndynamic needs in the field.<\/p>\n<p>Ciwandan Port recorded a 15.21% increase in vessel volume and a\n10.73% increase in cargo flow during the first semester of 2026, driven\nby the efficiency of dry and liquid bulk services. The excellent service\nimplemented focuses not only on operational smoothness but also on\nservice certainty for users. Pelindo Regional 2 Banten is optimising\nCiwandan Port with SLA &amp; SLG standards to accelerate national\nlogistics and support the bulk industry in Banten.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ciwandan-port-implements-service-standards-for-users-1789037910",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}