{
    "success": true,
    "data": {
        "id": 1767187,
        "msgid": "civil-servants-flexible-work-policy-evaluated-panrb-minister-confirms-service-quality-maintained-1779906221",
        "date": "2026-05-26 21:19:27",
        "title": "Civil Servants' Flexible Work Policy Evaluated: PANRB Minister Confirms Service Quality Maintained",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Regulation",
        "summary": "The Indonesian government's evaluation of civil servants' flexible working policies has demonstrated significant savings of Rp1.95 trillion in travel costs and Rp65.6 billion in utilities, alongside a 100,817 rise in electronic signatures, while maintaining 95% public service quality. Minister Rini Widyantini stressed that the policy enhances bureaucratic efficiency through digital transformation without compromising service standards. The government has decided to extend the initiative with updated guidelines to ensure continued productivity and alignment with public service requirements.",
        "content": "<p>Conversely, flexible working has significantly boosted government\noperational efficiency while accelerating bureaucratic digitalisation,\nwithout compromising public service quality. Minister of Public\nAdministration and Bureaucratic Reform (PAN-RB) Rini Widyantini stated\nthat flexible working policies are not merely about arranging civil\nservants\u2019 work locations but form part of a broader government system\ntransformation adapting to technological advances and public needs.\n\u201cEfficiency does not mean reducing services. Today\u2019s efficiency means\nchanging how the government operates. Flexible working is the gateway,\nwhile government digital transformation is the primary change,\u201d Rini\nsaid in a written statement on Tuesday (26 May 2026). She made the\nremarks during a limited coordination meeting on the evaluation of work\nculture transformation policies at the Coordinating Ministry for\nEconomic Affairs (Kemenko Perekonomian) in Jakarta on Tuesday (26 May\n2026). The evaluation revealed that official travel costs were\nstreamlined by Rp1.95 trillion and government utilities saved Rp65.6\nbillion. Additionally, a national increase of 100,817 electronic\nsignature (TTE) documents demonstrated accelerated bureaucratic\ndigitalisation. Simultaneously, public service quality remained intact,\nwith 95% of public services stable or improved during flexible working\nimplementation. Public satisfaction was maintained, and all citizen\ncomplaints were addressed through official channels. Rini stressed that\nwork culture transformation must be supported by Digital Public\nInfrastructure (DPI) foundations, including digital identities,\ninteragency data exchange, and government digital payments. These are\nprerequisites for an integrated, non-siloed, and trusted bureaucracy.\n\u201cWork culture transformation must drive civil servants to work more\neffectively, agilely, and results-oriented. Flexible working does not\nmean lower service quality but rather strengthens professionalism and\nperformance accountability,\u201d Rini added. The evaluation also noted key\nareas for improvement, including strengthening digital work culture and\nadjusting inter-unit and inter-agency coordination patterns. Each agency\nis urged to ensure optimal public service delivery despite flexible\nworking arrangements. \u201cMoving forward, flexible working must be more\nmaturely implemented\u2014not only in terms of work locations but also in\ngovernance, coordination, and organisational performance achievement,\u201d\nRini stated. Meanwhile, Coordinating Minister for Economic Affairs\nAirlangga Hartarto said the evaluation showed positive impacts from\ncivil servants\u2019 flexible working policies, including energy efficiency\ngains. \u201cFollowing a two-month evaluation of civil servants\u2019\nwork-from-home (WFH) implementation, the government decided to extend\nthe policy via new circulars from the PANRB Minister for central\ngovernment agencies and the Interior Minister for local governments,\u201d he\nadded. Airlangga added that the policy would be accompanied by further\nguidance for civil servants to ensure flexible working remains\nproductive, disciplined, and aligned with public service requirements.\nThrough this evaluation, the government hopes civil servants\u2019 work\nculture transformation will strengthen bureaucratic effectiveness,\naccelerate government digital transformation, and support environmental\nefficiency and sustainability.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/civil-servants-flexible-work-policy-evaluated-panrb-minister-confirms-service-quality-maintained-1779906221",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}