{
    "success": true,
    "data": {
        "id": 1437597,
        "msgid": "citibanks-treatment-1447893297",
        "date": "1999-05-21 00:00:00",
        "title": "Citibank's treatment",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Citibank's treatment On Feb. 12, 1999, I purchased in Singapore traveler's checks from Citibank with a nominal value of US$2,500 and $4,500 in the hopes that these traveler's checks would be safer to keep than cash. Two days later, when I arrived in Bali, I realized that I had lost the traveler's checks. I immediately contacted the \"traveler's check loss and theft\" division of Citibank Singapore. A Mr.",
        "content": "<p>Citibank's treatment<\/p>\n<p>On Feb. 12, 1999, I purchased in Singapore traveler's checks<br>\nfrom Citibank with a nominal value of US$2,500 and $4,500 in the<br>\nhopes that these traveler's checks would be safer to keep than<br>\ncash. Two days later, when I arrived in Bali, I realized that I<br>\nhad lost the traveler's checks. I immediately contacted the<br>\n\"traveler's check loss and theft\" division of Citibank Singapore.<br>\nA Mr. Alex answered the phone and said that I did not need to<br>\nworry because no one had cashed the checks and Citibank had<br>\nblocked them.<\/p>\n<p>Then for three days I tried to contact Mr. Alex again, hoping<br>\nto get a response to the case. I finally got his reply. He told<br>\nme that after one and a half months there had not been a reply<br>\nyet from the head office in Florida, USA. Then he asked me to<br>\ncontact Citibank in Florida and ask for a Ms. Lucero Jones during<br>\nworking hours. When I contacted Ms. Jones, she asked me to tell<br>\nher the whole story again. When I asked whether Alex had sent her<br>\nan e-mail she told me rather rudely that she could not really<br>\nunderstand what had happened to my traveler's checks. It struck<br>\nme immediately what Alex had done during that period because even<br>\nMs. Jones did not know exactly what had happened. Four days later<br>\nI tried to contact Citibank in Florida again but failed to get a<br>\nproper response. I felt then that they were not serious in<br>\nhandling this matter and were simply buying time under the<br>\npretext of incomplete data.<\/p>\n<p>Now it is three months since I lost my traveler's checks but<br>\nit is still not clear where my $7,000 has gone. Is this perhaps a<br>\ndirty game played by a company famous internationally for its<br>\nquality and service? All I have been asking for is the<br>\nreplacement of my lost traveler's checks, which have been proven<br>\nnot to have been cashed. As a client I need certainty. How long<br>\nmust I wait for the settlement of this case, considering that the<br>\namount is quite large.<\/p>\n<p>INA R<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/citibanks-treatment-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}