Citibank is
\nunprofessional<\/p>\n
In December 2003, I received a brochure on the Member-Get-
\nMember (MGM) program from Citibank Indonesia. It was mentioned
\nthat the grand prize would be a new Philips Home Entertainment
\nsystem plus a 21\" TV. As a Citibank credit card holder, I was
\ninterested in signing up for the program and advised my wife and
\nmy relatives to get Citibank credit cards.<\/p>\n
Up to mid February 2004, I was able to earn nine points in
\nthis program. The brochure says if you can collect seven to 10
\npoints, you will get the Home Theater system. I contacted the
\nbank's customer service department for confirmation of the prize
\nbut was in for a shock when I was told that I was only eligible
\nfor a DVD Player. I then e-mailed my complaint and got a
\ntelephone call from the bank saying that the bank had issued a
\nsecond brochure, which was different from the first. I was
\npromised that the second brochure would be sent to me. Clearly,
\nCitibank has not published a change in policy in the right way.<\/p>\n
The second brochure falls short of providing me with adequate
\ninformation as it does not mention that there are some printing
\nerrors on the first brochure. There has been no apology either
\nfor this error. The second brochure mentions that the MGM period
\nis extended and that there is a new stipulation about the prizes.
\nSo, I emailed my second complaint. The bank responded, saying
\nthat it would add one MGM point as a bonus so that I would
\nqualify for a Home Theater prize (on the basis of the stipulation
\nin the second brochure). I thought that solution was fair enough.<\/p>\n
A week later, however, I was again shocked when the bank's
\nCustomer Service people telephoned me saying that I had only 9
\nMGM points. I sent a third email to complain about this matter.
\nThe reply was more shocking and showed the incompetence of the
\npeople organizing the MGM program. I was told that I did have 10
\nMGM points but that the MGM program for me ended in February
\n2004, not in March 2004 as the second brochure mentions.<\/p>\n
I have sent my email to respond to this but I have lost all
\npatience with Citibank. I just hope that Citibank comes up with a
\ngood solution to this problem and will be more professional in
\nrunning its business.<\/p>\n
JOHANES RUDI SISWANTO
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/citibank-is-1447899208",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}