Citibank incompetence<\/p>\n
On Nov. 1, 1999, I went to my Citibank branch in Pondok Indah
\nPlaza to transfer US$500 to a relative in Khartoum, Sudan. I
\nhanded the teller the money in cash, filled out the necessary
\ntransfer order and paid an extra Rp 50,000 for the telex transfer
\ncost. The teller confirmed to me that the transfer would take two
\nor three days.<\/p>\n
By mid-November, I was surprised to learn from my relative
\nback home that the money had still not arrived. Since the
\nCitibank head office in Jakarta is close to my office, I
\ncontacted them to ask for a copy of the telex transfer. A lady in
\nthe customer service department promised to forward me the copy I
\nneeded after contacting and checking with those concerned in the
\nbranch office. I was told to wait for another three or four days.
\nEarly December, (although I had contacted both the Citibank head
\nand branch offices a second time) there was still no information
\navailable from Citibank regarding the copy of the telex transfer.<\/p>\n
Finally, on Dec. 27, I contacted my Citibank branch office
\nonce again and was informed by the customer service department
\nthat they would definitely check on this matter and would give me
\na phone call in a few days time. However, when the customer
\nservice staff saw my visibly growing anger, they quickly
\ndisappeared, to reappear shortly with an apparently more senior
\nstaff member who calmly informed me that my money transfer on
\nNov. 1 had apparently never been made. She explained that since
\nCitibank was an American bank, they could not transfer money to
\nSudan because of American sanctions against the country. She also
\nadded that the money had already been credited to my account on
\nNov. 2 (since I had not yet received my bank statement, I could
\nnot have known this information).<\/p>\n
She could offer me no explanation as to why I was not informed
\nthat the transfer had not been made or why both my Citibank
\nbranch and its head office were not able to access such
\ninformation or data (which I presume is saved on their computers)
\nwhen I earlier contacted them to find out what had happened to my
\nmoney transfer.<\/p>\n
I can find no words for such incompetence which caused my
\nrelatives back home and myself much frustration, stress and most
\nof all the loss of valuable time.<\/p>\n
MAHA BODEMAR<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/citibank-incompetence-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }