Citibank disappointing<\/p>\n
From Suara Pembaruan<\/p>\n
As a Citibank member since 1995 I had trust in the bank's
\nsafety and professionalism until recently, when an incident
\nreversed all that.<\/p>\n
On Oct. 2, 2003 I got confirmation from Citybank that three
\nmobile phone owners registered on my visa card had added credit
\nto their cellular phone numbers. They had made 17 transactions to
\nadd credit using a prepaid card over seven days worth Rp 1.76
\nmillion.<\/p>\n
I sent a fax the next day to deny any registration of such
\nnames and request that my card be blocked and the reload
\ntransactions canceled. An investigation led to a decision on Dec.
\n1, 2003 that all the transactions and interest would be borne by
\nthe bank.<\/p>\n
However, on Dec. 19, 2003 all the liabilities were again
\ncharged to my visa account because according to the bank's
\ninvestigating team, my personal data had been stolen when I
\n\"lost\" my bag containing the data and credit card, before the
\ncard was blocked and the bag recovered. I denied this argument
\nbecause I had not lost my bag nor my credit card.<\/p>\n
A meeting with Citibank personnel was held on Jan. 9, in which
\nI insisted that all the transactions and interest be annulled
\nbecause I had never used the reload facilities. The cancellation
\nwas then left to the Citibank management to decide.<\/p>\n
Through a letter, the bank's management decided on Jan. 28
\nthat as the card holder I remained accountable for the
\nliabilities, considering the verification procedure had already
\nbeen followed.<\/p>\n
On Jan. 30, I was informed that in view of my good track
\nrecord as a Citibank member, the management decided to share the
\nburden with me equally. To me, the decision was very
\ndisappointing because it was a kind of bargaining for Citibank's
\nown negligence. On Feb. 5, the bank again confirmed that the
\ndecision was final.<\/p>\n
With all the bank's sophisticated technology and professional
\npersonnel being promoted, in practice it proves to be lacking.<\/p>\n
A client
\nDepok, West Java<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/citibank-disappointing-1447893297",
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"sponsor": "Okusi Associates",
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