{
    "success": true,
    "data": {
        "id": 1294683,
        "msgid": "citibank-apologizes-1447893297",
        "date": "2000-01-06 00:00:00",
        "title": "Citibank apologizes",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Citibank apologizes It seems, indeed, the pen is mightier than the sword. After my letter Citibank incompetence was published on Dec. 31, 1999, I was contacted by Mr. Rudi from Citibank's Head Office in Jakarta. He informed me that he had verified all facts in my letter and apologized for any inconvenience caused. He further said that Citibank would do its best to prevent this kind of thing happening again and asked me for suggestions to improve future performance.",
        "content": "<p>Citibank apologizes<\/p>\n<p>It seems, indeed, the pen is mightier than the sword. After my<br>\nletter Citibank incompetence was published on Dec. 31, 1999, I<br>\nwas contacted by Mr. Rudi from Citibank's Head Office in Jakarta.<br>\nHe informed me that he had verified all facts in my letter and<br>\napologized for any inconvenience caused. He further said that<br>\nCitibank would do its best to prevent this kind of thing<br>\nhappening again and asked me for suggestions to improve future<br>\nperformance.<\/p>\n<p>Only at the end of our phone conversation was I informed that<br>\neverything we said had been recorded \"to share with those<br>\nconcerned in Citibank\".<\/p>\n<p>Although I both understand and appreciate Mr. Rudi's motive<br>\nfor recording or conversation, I believe that Citibank should<br>\nalways inform those concerned (and receive their consent) prior<br>\nto putting them on tape. Maybe, this is one more thing Citibank<br>\ncan add to its list of improving relations between itself and its<br>\ncustomers.<\/p>\n<p>MAHA BODEMAR<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/citibank-apologizes-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}