{
    "success": true,
    "data": {
        "id": 1231102,
        "msgid": "citibank-again-1447899208",
        "date": "2002-06-10 00:00:00",
        "title": "Citibank again",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Citibank again I have had a number of bad service experiences with Citibank and I believe that their \"Customer Service\" is non existent! Maybe you would care to share this with your readers as there may be others who are could learn from my experience. In the latest incident they refused to change my postal address via the telephone, because I do not have a \"phone banking pin code\". When I opened the account, no-one at the Kelapa Gading branch bothered to tell me that I should get such a code.",
        "content": "<p>Citibank again<\/p>\n<p>I have had a number of bad service experiences with Citibank<br>\nand I believe that their \"Customer Service\" is non existent!<br>\nMaybe you would care to share this with your readers as there may<br>\nbe others who are could learn from my experience.<\/p>\n<p>In the latest incident they refused to change my postal<br>\naddress via the telephone, because I do not have a \"phone banking<br>\npin code\". When I opened the account, no-one at the Kelapa Gading<br>\nbranch bothered to tell me that I should get such a code.<br>\nAfter trying to change the address by phoning the Citibank 24-<br>\nhour phone banking (252 9999) without success, I phoned directly<br>\nto my branch.<\/p>\n<p>Neither the person who answered the call at Kelapa Gading<br>\nbranch, nor eventually the assistant manageress wanted to help<br>\nme. They insisted that I needed to come in person to the branch<br>\nto sign the necessary forms.<\/p>\n<p>In the e-business era this is not only unacceptable but, it is<br>\nalso a waste of time and money. Even when I threatened to close<br>\nmy account and complain to the newspapers they would not assist.<br>\nThis is indicative of the total lack of \"Customer Care\" and the<br>\nlack of \"Customer Service\" that my family and I have become<br>\naccustomed to from Citibank.<\/p>\n<p>PIETER<br>\n  Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/citibank-again-1447899208",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}