Cathay Pacific's service<\/p>\n
On a three-day tour to Beijing (Dec. 12-15, 2001), traveling
\nfrom Jakarta via Hong Kong on Cathay Pacific, I had a very bad
\nexperience. Having left Jakarta in the morning I arrived at
\nBeijing at 9:30 p.m. and found myself without luggage on that
\ncold night. The \"Lost and Found\" counter did not regard me
\nseriously and communications regarding the lost baggage had to be
\ndone by myself at my own cost, including for international calls,
\nfacsimiles and e-mails.<\/p>\n
The next day I received news of the lost luggage; apparently
\nit was still at Cengkareng airport on the night of Dec. 12, and
\nthe luggage would be sent to me on Dec. 14. Actually if there was
\ngoodwill on the part of Cathay Pacific, the luggage could have
\nbeen sent on Dec. 13, so I could still enjoy my short visit
\ninstead of worrying about my property and freezing in the cold
\nBeijing weather.<\/p>\n
There was no response from Cathay Pacific about the error at
\nall. A response was made, by telephone, only when I arrived back
\nin Jakarta and had written a strong letter of complaint. Then on
\nDec. 20 I received confirmation of compensation by fax from the
\nairline's airport manager.<\/p>\n
I replied to the letter on Dec. 21 refusing the above
\ncompensation because not only was the amount not enough to cover
\nmy communication expenses and temporary necessities such as shoes
\nbut also because my holiday in Beijing was ruined because of the
\nlost baggage.<\/p>\n
In my letter I suggested a meeting with airline officials to
\nresolve the matter before my departure for Paris on Dec. 24., but
\nI received no response at all until that day.<\/p>\n
TYAS HARJANTI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/cathay-pacifics-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }