Cathay Pacific apologizes<\/p>\n
I refer to Ibu Tyas Harjanti's letter Cathay Pacific's service
\n(The Jakarta Post, Jan. 10).<\/p>\n
First of all we like to extend our apologies to Ibu Harjanti
\nfor any inconvenience that happened to her daughter as a result
\nof delayed baggage when she arrived in Beijing on Dec. 12, 2001.<\/p>\n
On Dec. 12, our airport staff found an untagged bag in the
\nbaggage loading area. This bag was brought to the boarding gate
\nfor identification by passengers on that morning's flight but was
\nunclaimed. For safety and security reasons, the bag was therefore
\nheld in the lost and found storage. The next day, on Dec. 13, our
\nstaff received a message from Beijing that a missing bag had been
\nreported by Ms. Tyas Anasurya Anisha -- Ibu Harjanti's daughter
\n-- which was actually the bag that we had found.<\/p>\n
Since our morning flight had already departed, the bag was
\nsent to Beijing via our morning flight the following day on Dec.
\n14 that connected through Hong Kong with the KA904 flight to
\nBeijing. We didn't send the bag by our afternoon flight on Dec.
\n13 as there was no direct same day connection to Beijing and the
\nbag would have had to overnight in Hong Kong without its owner,
\nwhich would have increased the chance of it being further
\nmislaid. This is standard airline practice.<\/p>\n
Ibu Harjanti's daughter's baggage was delivered to Beijing on
\nDec. 14. Cathay Pacific gave a generous allowance to cover
\nessential purchases during the 48 hours that the baggage was
\ndelayed, and we remained in contact with both Ibu Harjanti and
\nher daughter throughout the time from Dec. 12 and Dec. 20.<\/p>\n
JAMES GINNS<\/p>\n
Country Manager Indonesia<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/cathay-pacific-apologizes-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }