Caring airline<\/p>\n
I recently returned to Indonesia from Malaysia on the low-
\ncost, short-hop airline Air Asia. During the trip, a personal and
\nprofessional disaster was avoided through the \"heads up\" effort
\nof the Air Asia staff in both Kuala Lumpur and Jakarta.<\/p>\n
In the hectic scramble to get my children to the front of the
\nline and onboard in Malaysia, I left my laptop computer in the
\ndeparting terminal at KLIA. The loss of this computer could have
\nruined me professionally. The computer case contained immigration
\ndocuments that would have been nearly impossible to replace and
\nthe data on the computer, which had taken hundreds of hours to
\naccumulate, had not been backed up.<\/p>\n
Air Asia's employees were more than helpful with the recovery
\nof the computer. The flight crew and representatives in both
\nJakarta and Kuala Lumpur were professional, prompt and courteous.
\nAs it turned out, the computer had been found exactly where I
\nleft it by an Air Asia employee. The Kuala Lumpur employee hand-
\ncarried the computer onto a next-day flight to Jakarta. Within 24
\nhours the computer had been returned to me, completely secured
\nwith all the documentation intact. One of the Jakarta
\nrepresentatives even offered to bring it to my house.<\/p>\n
ERIC HALLETT
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/caring-airline-1447899208",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}