Car sale fraud<\/p>\n
On April 19, 2000, I bought a new Daihatsu Taruna CL from
\nAstra's licensed distributor PT Adira Dinamika at Jl. Fatmawati
\n25, South Jakarta. The decision to buy the CL model, the cheapest
\none, was made after Adira's sales agent, Yusuf, suggested that I
\ncould save money buying my own accessories instead of getting the
\ncompletely accessorized CX model.<\/p>\n
I then made a payment for a set of essential accessories to
\nYusuf, who gave me a receipt with PT Adira's stamp on it: Rp 6.5
\nmillion for factory-issue air-conditioning, Rp 2 million for an
\naudio set and Rp 500,000 for a car alarm.<\/p>\n
The ensuing days after I got the car were disappointing. First
\nit took at least three days before the accessories were
\ncompletely installed and then I realized that the audio set was a
\ncheap Aiwa model, which I later found out only cost about Rp
\n500,000. It was even more disappointing when I found out later
\nthat the air-conditioning did not work properly and the carpet
\nunder the driver's seat became very damp for some reason.<\/p>\n
Suspecting the two problems were related, I took the car to PT
\nAdira's garage, which, to my surprise, refused to handle the
\nproblems, as the "accessories were not bought at the dealership".
\nIt was then taken to the place where they were purchased. When
\nthe car was returned, both problems had not been resolved.<\/p>\n
After a second visit, the air-conditioning was fixed, but not
\nthe leak. I took the car this time to my regular garage, where I
\nfound out two things: a) poor water insulation had caused a leak
\nin the car; and b) instead of the genuine Nippon Denso air-
\nconditioning I paid for, I was given one of much lower quality,
\nconsisting of components taken from different brands and which
\ncannot be worth more than Rp 2.5 million.<\/p>\n
I was completely fooled. Adira's sales agent, Yusuf, had taken
\nadvantage of my tolerance and my hectic schedules that prevented
\nme from discovering the fraud earlier. I thought that simply by
\ngoing to an authorized dealership would guarantee a quality
\nproduct and service. But ultimately, name does not mean anything
\nwhen the sales agents' mission is still to pocket whatever money
\nthey can squeeze out of their trusting customers.<\/p>\n
DEVI M. ASMARANI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/car-sale-fraud-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }