Opening a trading account is merely the beginning of a client\u2019s\nrelationship with a broker. Following this, the quality of service\nbecomes apparent: when funds are withdrawn, when transaction costs are\nscrutinised, or when clients require assistance amidst market\nvolatility.<\/p>\n
These daily experiences are the primary focus for Finex when\nobserving competition within the futures brokerage industry. Amidst\nincreasingly similar offerings, the company believes that the ability to\nmaintain client trust is becoming increasingly vital.<\/p>\n
The Commodity Futures Trading Regulatory Agency (Bappebti) noted that\n67 futures brokerage firms were active during the first quarter of 2026.\nMost offer seemingly similar facilities, ranging from access to gold,\nforex, and indices to trading applications and demo accounts.<\/p>\n
For traders, the difference becomes evident when these facilities are\nutilised. How long does it take for withdrawals to reach an account?\nDoes the spread\u2014the difference between the buy and sell price\u2014widen\nduring rapid market movements? Is there staff available to respond when\nhelp is needed? Are transaction terms consistent with what was\nadvertised?<\/p>\n
Finex CEO Agung Wisnuaji stated that the company is focusing on\nimproving services that directly impact clients. \u201cWe have never aimed to\nbe number one on a list. Our goal is to make trading easier and clearer\nfor our clients,\u201d Agung said in a statement on Saturday\n(19\/09\/2026).<\/p>\n
\u201cWe are working on the products, accelerating deposit and withdrawal\nprocesses, and ensuring there are people ready to assist when clients\nneed it. If more traders choose us, that will be the answer as to\nwhether this hard work is worth it,\u201d he added.<\/p>\n
One reference for monitoring brokerage transaction activity is the\nBroker Performance list published monthly by the Jakarta Futures\nExchange (JFX). This list provides periodic insights into the\ntransaction activities of exchange members.<\/p>\n
From January to July 2026, Finex held the top position on this list\nfor six out of seven months. In February, Finex was in second place.\nAgung views these achievements as the result of service improvements and\nas feedback for future endeavours.<\/p>\n
\u201cThe monthly list only shows what traders did last month. It does not\nguarantee what they will do next month. That part must still be\ncontinuously fought for,\u201d he said.<\/p>\n
Beyond transaction activity, regulatory assessments provide an\noverview of brokerage compliance. In Bappebti\u2019s periodic assessment for\nthe January\u2013March 2026 period, seven out of the 67 assessed brokers\nachieved the highest rating. Finex was among them, marking its eighth\nconsecutive quarter of such achievement.<\/p>\n
This assessment covers compliance, financial integrity, transaction\nmonitoring, anti-money laundering implementation, and the handling of\nclient complaints.<\/p>\n
Transaction rankings and regulatory assessments should be interpreted\naccording to their specific functions. Neither eliminates the risk of\nloss in trading, nor do they guarantee profits for clients. Traders must\nstill understand the instruments and transaction terms before making\ndecisions.<\/p>\n
\u201cFor FineX, maintaining trust means continuously improving the\ncustomer experience, regardless of the company\u2019s position on monthly\nlists. Ultimately, service quality is tested every time a client\ntransacts and requires assistance,\u201d he concluded.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/broker-competition-intensifies-but-service-remains-the-key-differentiator-1789836776", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }