British Airways responds<\/p>\n
We would like to reply to the letter that appeared in The
\nJakarta Post on Nov. 20, 1999, titled Home for the holidays from
\nMr. John T regarding British Airways service in Indonesia.<\/p>\n
Unfortunately, British Airways were forced to temporarily
\nsuspend direct services from Oct. 31, 1999, due to worsening
\npassenger demand. We are still very committed to providing a
\nsuperior service to our customers in Indonesia and have excellent
\nconnections from Jakarta to Singapore with a large number of
\nother airlines who connect with our many services from Singapore
\nto London. Your flight home will have been rescheduled through
\nSingapore offering you the most convenient schedule available.<\/p>\n
With reference to your complaint regarding our telephone
\nsystem, I am sorry you had difficulties contacting us. I was made
\naware of this problem and we took steps as soon as possible to
\nimprove our service to our customers. You should now find that
\nyour merely press "1" for Qantas and "2" for British Airways,
\nwhich connects you to the same "efficient young ladies" that you
\nhave spoken to in the past. I would be very keen to receive your
\nfeedback if you feel a problem still exists.<\/p>\n
Furthermore, you mentioned that British Airways has a
\nmonopolistic position in Indonesia. Competition to Europe from
\nIndonesia is very aggressive, perhaps the most intensive of all
\nroutes from this market, thus British Airways certainly does not
\nhave a monopolistic position. Fares to Europe over the last two
\nyears have dropped significantly and are only now beginning to
\nincrease. British Airways follows the market sentiment in
\nIndonesia and always offers value for money in comparison to its
\nkey competitors.<\/p>\n
Finally, I would like to ensure you that at British Airways we
\nare constantly looking to improve our products and services for
\nthe benefit of our customers. Currently 50 percent of our
\naircraft serving the Singapore route have seat back videos, more
\nlegroom, new menus and ergonomically designed seats. The
\nremaining aircraft will be upgraded over the following years.
\nOur Club World will be upgraded from early next year to feature
\ncompletely flat beds in Business Class, the first for the airline
\nindustry.<\/p>\n
I do hope that you will give us the opportunity to renew your
\nconfidence in British Airways. I would be delighted to discuss
\nyour issues further with you should you wish to provide us with
\nyour contact details.<\/p>\n
CLAIRE HATTON<\/p>\n
Manager Indonesia<\/p>\n
Qantas\/British Airways<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/british-airways-responds-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }