{
    "success": true,
    "data": {
        "id": 1736275,
        "msgid": "bps-and-ministry-of-hajj-launch-2026-hajj-satisfaction-survey-involving-14-400-pilgrims-1778656144",
        "date": "2026-05-13 11:36:34",
        "title": "BPS and Ministry of Hajj Launch 2026 Hajj Satisfaction Survey Involving 14,400 Pilgrims",
        "author": "Teuku Muhammad Valdy Arief",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Social Policy",
        "summary": "Indonesia's Central Bureau of Statistics (BPS) and the Ministry of Religious Affairs have initiated the 2026 Indonesian Hajj Service Satisfaction Survey (SKLHI) in Jeddah, targeting 14,400 pilgrims to comprehensively assess service quality from departure in Indonesia to the rituals in Saudi Arabia. The survey employs probability sampling for unbiased, representative data and evaluates three main clusters: domestic services, overseas services, and catering, marking a shift to process-oriented evaluation rather than just outcomes. This initiative aims to provide valid feedback for improving future Hajj operations, ensuring all pilgrims have an equal chance to contribute without selective sampling.",
        "content": "<p>The Central Bureau of Statistics (BPS) and the Indonesian Ministry of\nHajj have begun implementing the 2026 Indonesian Hajj Service\nSatisfaction Survey (SKLHI). A total of 14,400 pilgrims are targeted as\nrespondents to map the overall quality of Hajj services this year. The\nsurvey results will be used as evaluation material for Hajj\nimplementation, from departure in Indonesia to the series of rituals in\nSaudi Arabia. Sampling is conducted using probability sampling\ntechniques to make the survey results more representative and free from\nintervention. \u201cWe do not select samples. All pilgrims have an equal\nopportunity to provide assessments, so the data produced is truly valid\nand does not just take positive testimonials,\u201d emphasised BPS Chief\nInspector, Dadang Hardiawan, on Tuesday (12\/5). This year\u2019s evaluation\nuses a different methodology compared to previous surveys. Dadang stated\nthat BPS not only measures the final outcomes of services but also\nassesses the entire process experienced by pilgrims. \u201cWe do not only\nlook at the final results or service outputs, but also delve into every\nprocess they go through,\u201d said Dadang. Satisfaction measurement is\ndivided into three main clusters. The first cluster covers domestic\nservices. Aspects evaluated include administration, transportation to\nthe airport, embarkation dormitory comfort, and readiness of Hajj\nofficials. The second cluster covers overseas services. Assessments are\nmade on hotels, tents in Arafah and Mina, inter-city transportation,\nworship facilities, and health services. The third cluster focuses on\ncatering. Assessments include nutritional quality, menu variety,\ntimeliness of food distribution, and orderliness of meal provision.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/bps-and-ministry-of-hajj-launch-2026-hajj-satisfaction-survey-involving-14-400-pilgrims-1778656144",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}