Pelita Air is regarded as being consistent in maintaining operational\nreliability and service quality for its customers. This is reflected in\nnews sentiment over the past year.<\/p>\n
Based on research by The Iconomics, this airline, which is a\nsubsidiary of PT Pertamina (Persero), recorded a positive sentiment of\n81%. This achievement led Pelita Air to receive the Top SOE Subsidiaries\nAward 2026 in the Transport category from The Iconomics.<\/p>\n
In addition to positive sentiment, the same research noted that\nPelita Air\u2019s \u2018Related News\u2019 level reached 95.8%. This figure indicates\nthat news coverage substantively discussed Pelita Air\u2019s activities,\nrather than merely mentioning the company\u2019s name.<\/p>\n
\u201cFor us, this achievement is not just about how Pelita Air is\nreported, but about how the Company\u2019s performance and services are\nreflected in media coverage. We appreciate the press for continuously\nmonitoring Pelita Air\u2019s journey and providing space for the public to\nlearn about the various efforts we make to provide reliable flight\nservices,\u201d said the President Director of Pelita Air, Faik Fahmi, as\nquoted in a statement on Thursday, 17 September 2026.<\/p>\n
It was explained that news regarding Pelita Air during the research\nperiod covered various aspects of the Company\u2019s activities and\nperformance, ranging from operational reliability and flight punctuality\nto the development of connectivity and efforts to improve customer\nservice quality.<\/p>\n
These achievements in news coverage complement the recognition of\nPelita Air\u2019s operational performance. On 2 September 2026, Pelita Air\nonce again received the Best On-Time Performance 2026 award from the\nDirectorate General of Civil Aviation, Ministry of Transportation,\nmarking its second consecutive achievement.<\/p>\n
\u201cReputation is built from what we truly do and what customers\nexperience. Therefore, we will continue to maintain operational\nreliability and consistently improve service quality. Public trust is a\nresponsibility that we must continue to uphold,\u201d added Faik.<\/p>\n
The Top SOE Subsidiaries Award 2026 was presented by The Iconomics\nbased on media monitoring studies of news regarding State-Owned\nEnterprises (BUMN) and their subsidiaries. In that study, the \u2018Related\nNews\u2019 and \u2018Sentiment Analysis\u2019 aspects were part of the indicators used\nfor assessment.<\/p>\n
This award was received by Pelita Air ahead of National\nTransportation Day 2026, celebrated every 17 September with the theme\n\u201cConnecting Indonesia for a More Advanced Future\u201d.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/boosting-service-quality-pelita-air-ensures-consistent-operational-reliability-1789664244", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }