Blue Bird service<\/p>\n
A few minutes after arriving home from shopping I realized
\nthat I had left my yellow Nokia 5100 cell phone in a Timor Blue
\nBird taxi on Aug. 31 (I forgot the license plate number).<\/p>\n
At 6:30 p.m., I contacted their customer response service at
\n7941245 and talked to Ibu Ari who promised to call me back in an
\nhour. However, I had to call back after waiting for two hours,
\nand to my disappointment, nobody answered my call. I tried again
\nthrough the operator, and after five minutes I managed to talk
\nwith Ibu. Nadya (?), who again promised to call me back, saying
\nthat the person in charge had just gone out. I phoned back half
\nan hour later and an Ibu Rosa said that the person in charge was
\nhaving dinner. When I said that I could not wait and wait as I
\njust wanted to know the whereabouts of my cell phone, she seemed
\nslightly annoyed.<\/p>\n
She then suddenly turned friendly and promised to call me back
\nwhen she heard me explain the whole thing in English (it turns
\nout that Indonesian customers are less appreciated by Blue Bird).
\nA few minutes later, Mr. Bayu called me, saying it was highly
\nunlikely that I would get my phone back as I didn't notice the
\nplate number and the driver could not have seen the cell phone on
\nthe back seat. (In my opinion, the driver must have seen the cell
\nphone because to get to the main road the driver had to back up).<\/p>\n
The next day, Sept. 1, 2001 Mr. Bayu left me a message saying
\nthat my phone could not be found. Feeling anxious, I called back
\non Sept. 3, and, to my despair, I had to go through a similar
\nexperience.<\/p>\n
However, I was startled to read a letter in The Jakarta Post
\non Sept. 3, written by Mr. Adrian of Blue Bird's public relations
\ndepartment on \"Useful tips for taking a taxi\".<\/p>\n
Mr. Adrian didn't give any tips at all about what a passenger,
\nwho did not remember a taxi's plate number, should do if he\/she
\nleaves her\/his belongings in a taxi or how the company handles
\nsuch problems.<\/p>\n
Perhaps, Blue Bird's policy is to give good service (returning
\nitems left behind) to foreign passengers only or Blue Bird is
\nonly well-known by its name not by its service and employees. A
\nbig name does not necessarily guarantee good service.<\/p>\n
ATUN H.<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/blue-bird-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }