Blue Bird
\n Taxi Service<\/p>\n
I would like to complain about the service of the Blue Bird
\nTaxi company.<\/p>\n
On Monday, March 28, 1994, at around 8 p.m., I ordered a taxi
\nfrom Bluebird for the following morning to pick me up at 5 a.m.
\nand take me to the airport. The operator confirmed the order.<\/p>\n
The following morning at 5 a.m. sharp, Blue Bird called and
\nsaid that they did not have any taxi available. I was furious
\nbecause my plane was to leave at 6:30 a.m., meaning that I had to
\nreport at 5:30 a.m.. All I needed to reach the airport was half
\nan hour.<\/p>\n
I asked him to get me a taxi immediately. Meanwhile I tried
\nother taxi companies which all said they did not have a taxi
\navailable. I waited for 10 minutes, and Blue Bird called again,
\nsaying there was still no taxi, but what about using their
\nSilverbird service. I said, certainly, on one condition: That I
\nbe charged the same price as for the regular Blue Bird. He said
\nhe couldn't do that. I asked him why didn't inform me before that
\nthere was no taxi? Surely he understood that I had to leave at 5
\na.m.? He could have told me there would be no taxi before
\nmidnight.<\/p>\n
I am living in a place that is rather far from the main road.
\nIt takes around 15 minutes to reach the main road. I told the
\noperator that I was going to miss my plane and this was all Blue
\nBird Taxi's fault. Of course this was a useless grumble. He said
\nhe would try again.<\/p>\n
Instead of waiting any further, I left the house, walking in
\nthe dark, quiet street and fortunately reached the main road
\nsafely and immediately got a taxi.<\/p>\n
What if I had to catch a 5 a.m. flight and had to leave the
\nhouse at 4 a.m.? What if I lived in the outskirts of Jakarta and
\nwas completely dependent on Blue Bird, which so far has the best
\nreputation, to take me to the airport at that ridiculous hour,
\nonly to find out that no taxi was available? I mean, no taxi?
\nAfter ordering one more than six hours in advance?<\/p>\n
To me, this incident has ruined Blue Bird's reputation, even
\nthough it had been my favorite taxi so far. I talked to my
\nexpatriate friend about this, and she said that the same thing
\nhappened to her the day before. She also became disillusioned by
\nBlue Bird Taxi, as I am now. I hope the management will say
\nsomething about this.<\/p>\n
BINNY BUCHORY<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/blue-bird-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }