;BISNIS INDONESIA;ARP;
\nANPAk..r..
\nLetter-customer day
\nNational customers' day
\nJP\/7\/let32<\/p>\n
National Customers Day<\/p>\n
From Bisnis Indonesia<\/p>\n
The report on the National Customers Day carried in Bisnis
\nIndonesia, Sept. 2, 2003, amazed me. President Megawati
\nSoekarnoputri officially inaugurated the day on Sept. 4 by
\nsigning a first day cover for new National Customers Day 2003
\nstamps, a picture of which was published on the front page of the
\nsame paper on Sept. 5.<\/p>\n
Color photos of the State Minister for State Enterprises, 15
\nstate enterprise president directors, and the chairman of
\nFrontier (a marketing & research consultancy firm), attending the
\nceremony marking the inauguration of this national day were also
\ncarried on page 5 of the paper, accompanied by various slogans
\nespousing better customer care and satisfaction.<\/p>\n
As a customer, I would like to appeal to state enterprises to
\nprovide customer service in a fair manner by creating a
\nprofessional system of charge determination so that customers
\nwill not be threatened by having service cut off or having fines
\nimposed.<\/p>\n
In the case of the state electricity company, PLN, the
\ncollection of charges should be done by sending bills or
\nstatements to customers (as is done by the state
\ntelecommunications company, Telkom). In this way, customers will
\nreceive a formal notification of the amounts they have to pay.<\/p>\n
Such bills or statements should also serve as receipts for the
\npayments made in previous months so that customers need not save
\nall the bills from the preceding periods. To date, costumers have
\nto pay the charges for earlier months or years if they cannot
\nproduce evidence of payment -- for example, in a case where the
\nreceipt has been lost. If they do not make such payments, their
\nelectricity supply will be cut off or fines imposed within two
\nweeks.<\/p>\n
I wonder how it is that the loss of a bill that has already
\nbeen paid can also result in the "disappearance" of PLN's record
\nof the payment. PLN should thus establish a special section to
\naccommodate customer complaints with its findings being made
\npublic through the media.<\/p>\n
S. SUHARIMAN
\nJakarta<\/p>\n
;MEDIA INDONESIA;LEI;
\nANPAk..r..
\nLetter-Eradicating terrorism
\nJP\/7\/let43<\/p>\n
On eradicating terrorism<\/p>\n
From Media Indonesia<\/p>\n
Rampant terrorist acts across the world have led to
\ncontroversies in our country about the need for our intelligence
\nservice to enjoy greater authority, so that terrorism can be
\nbetter countered and handled.<\/p>\n
Bomb attacks perpetrated by terrorists in Indonesia have led
\nto both the world's sympathy for Indonesia and allegations that
\nthe country is a lair of terrorists.<\/p>\n
To deal with the impact of terrorist attacks at home, the
\nIndonesian government issued a government regulation in lieu of
\nlaw on antiterrorism in 2002, which the House later ratified as
\nthe law on antiterrorism.<\/p>\n
The law can be enforced effectively only if our intelligence
\nservice enjoys greater authority in dealing with terrorism. Our
\nnational police cannot make the best use of this law unless it is
\nsupported by intelligence services, for example the intelligence
\nservice of the Indonesian military and the state intelligence
\nagency.<\/p>\n
The fact is that now, our intelligence services enjoy only a
\nlimited authority to arrest those suspected of being involved in
\nterrorist acts, while the national police have no authority to
\ncarry out such arrests. The police can arrest only those who are
\nsuspected of having committed terrorist acts.<\/p>\n
It is this legal constraint that has prevented our security
\napparatuses from properly preventing and countering acts of
\nterror in this country.<\/p>\n
The deputy prime minister of Malaysia once attributed that
\ncountry's success in establishing security and prosperity for
\nMalaysians to the enforcement of its Internal Security Act (ISA).
\nIndonesia must look up to Malaysia as a model in this respect.<\/p>\n
ADAM SYAHRONI
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/bisnis-indonesiaarp-1447893297",
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"sponsor": "Okusi Associates",
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