Bina Nusantara must introspect<\/p>\n
Published in The Jakarta Post of Nov. 6, 2000 are two letters,
\none complaining of poor service at Bina Nusantara University, and
\nthe other responding to the complaint.<\/p>\n
As someone who is financially supporting a mature, intelligent
\nand hardworking student in the same program (MMSI Dual Master's),
\nI have been hearing the same complaints, and others, for more
\nthan a year. Thus, I tend to believe that what the complainant
\nreported has much basis in reality. I am continually astounded
\nthat so many poor educational and administrative
\npractices appear to be common at this very expensive private
\nuniversity that boasts of cooperation with reputable
\ninternational universities.<\/p>\n
It also seems that the university may have indirectly
\nacknowledged at least some of these complaints as a result of the
\npublication of the letter, since I have heard that a number of
\nthe problems identified have suddenly been rectified.
\nUnfortunately, Ms. Anna Maria's printed response, on behalf of
\nthe MMSI program, indicates yet another example of a less than
\nsophisticated approach to educational management: chastising the
\ncomplainant's poor academic performance is not a proper response
\nto his specific complaints (it is known as ad hominem, in fact).
\nPossibly, even, the complainant's alleged poor performance may
\nhave partly resulted from Bina Nusantara's poor quality of
\nservice.<\/p>\n
Perhaps it is time for Bina Nusantara's ISO 9001 certification
\nand its BAN accreditation to be reviewed. Certainly it seems it
\nis time for Bina Nusantara to do some serious introspection and
\nimprove its quality of service, for the good of all.<\/p>\n
TIM BABCOCK<\/p>\n
Adjunct Professor<\/p>\n
York University, Toronto<\/p>\n
Canada<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bina-nusantara-must-introspect-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }