FOR ADVERTORIAL
\nSUNDAY JAN 13
\nInfomedia<\/p>\n
Infomedia: Getting ready to take
\nleading role in information business<\/p>\n
PT Infomedia has been in operation for over 25 years, and is
\npoised to become a leader in the information business, providing
\ninformation not only by conventional means but also those
\navailable through the Internet.<\/p>\n
Infomedia is developing new services to provide easier access
\nto information. No longer limited to publishing telephone
\ndirectories, the publisher of the Indonesian Yellow Pages
\ncurrently also offers on-line and call center services to a
\ngrowing clientele.<\/p>\n
To some, what Infomedia aims for may sound overly ambitious
\namid such a fiercely competitive business climate.<\/p>\n
Nonetheless, the company is confident of achieving its goals
\nbecause of a deep-rooted presence and long experience in the
\nfield as demonstrated in its successful management of a Yellow
\nPages database containing more than six million records.<\/p>\n
Since its acquisition by PT Telkom as a major shareholder,
\nInfomedia has expanded with the launch of a second product called
\nHalo Yellow, an operator-assisted Yellow Pages service, whereby a
\ncaller may get information on both residential and business
\ntelephone numbers on a national basis.<\/p>\n
The voice media, known as \"108 Nasional,\" is a precursor to a
\nthird product, a call center service which provides inbound
\nservices for customer information and complaint and an outbound
\nservice for customer education, telemarketing and telesurvey.<\/p>\n
These services help businesses deal with their customers in a
\nmore effective, efficient way.<\/p>\n
The fourth product, a multimedia and online service, enables a
\ncustomer to access Yellow Pages business information from a
\ncompact disc, or on-line by logging on www.yellowpages.co.id,
\na web site now being developed into an on-line business portal
\nbased on a directory of over 300,000 businesses.<\/p>\n
Infomedia is committed to providing total service for its
\ncustomers with a comprehensive database and a network supported
\nby a solid staff and modern technology.<\/p>\n
Infomedia looks to the future with confidence despite the
\nprospect of competitors operating in the same field in Indonesia
\nas a result of the globalization of the world trade.<\/p>\n
Infomedia has earned the trust of major businesses in allowing
\nit to operate their call centers, including telecom giant
\nEricsson Or, its customer service and Bank Niaga or its Niaga
\nAccess phone banking service.<\/p>\n
The benefits of a call center are obvious. Businesses wishing
\nto use the service need only to contact PT Infomedia Nusantara,
\nwhich will then do the rest as instructed to meet their
\nobjectives at a cost much cheaper than were they to build the
\nfacilities themselves.<\/p>\n
Looking to the future, Infomedia is optimistic that its Call
\nCenter Service will be a prime product in the range of services
\nit offers to customers. Customer service is vital to a business
\noperation, so no company can afford to ignore its role if it is
\nto survive amid the growing competition.<\/p>\n
PT. Infomedia Nusantara
\nJl. R.S. Fatmawati 77-81, Jakarta 12150-Indonesia
\nphone: (62-21) 720-1221, fax: (62-21) 720-1226
\nhttp:www.yellowpages.co.id<\/p>\n
For caption<\/p>\n
From standing left to right : Susetiadi, general affairs and HRD
\ndirector, Tri Martono, finance director, Wiharto, development and
\nIT director, Priyanto Mangunprawiro, operational and marketing
\ndirector). Maman Sulaeman (center, seating), the president
\ndirector<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/bfor-advertorial-1447893297",
"image": ""
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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