Beware of Lippo Protection Plan<\/p>\n
From Kompas<\/p>\n
I took out an insurance policy with Lippo Protection Plan in
\nJanuary 1996. I had to pay the monthly premiums into a Lippo Star
\naccount and for the first five months I duly received the
\nrelevant statements from Lippo Star and the debit notes from
\nLippo.<\/p>\n
After the fifth month they stopped sending the information. I
\ninquired with customer service and was told that there was no
\nproblem. So I continued paying my premium into the Lippo Star
\naccount.<\/p>\n
The next few months passed and I did not receive statements or
\nnotes again. Finally I returned to customer service and found
\nthat my insurance policy had been canceled.<\/p>\n
As I had never transacted with Lippo Star, my premium payments
\nhad piled up with them.<\/p>\n
I am deeply disappointed with Lippo's service and have
\nrequested that they return the portion of the premium I had paid.
\nI have written them a letter to that effect but their reply was
\nonly an offer to reestablish the insurance policy.<\/p>\n
Why should I reestablish the policy? I was not informed about
\nthe unilateral cancellation which I discovered after a series of
\ninquiries. What would have been the settlement if there had been
\na claim? I fear that they do not even know where they filed the
\ncontract.<\/p>\n
What about a customer's rights? If the fault lies with the
\ncustomer, he\/she is chased mercilessly but if the company is at
\nfault they wash their hands.<\/p>\n
Is a settlement, by way of an offer to reestablish the
\ninsurance policy, adequate? I am not claiming indemnification, I
\nonly want the rightful return of the premiums paid.<\/p>\n
ANASTASIA CD<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/beware-of-lippo-protection-plan-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }