BCA blues<\/p>\n
I want to thank Mr. Smith for his letter of Oct. 10. I also
\nhave a BCA dollar account and like Mr. Smith, Mr. Taufiq and Mr.
\nMenon, felt deceived when I was told that in order to withdraw my
\nmoney I would first have to pay the exchange rate from U.S.
\ndollars to rupiah and then back to dollars.<\/p>\n
After reading Mr. Smith's letter, I went to the Depok branch
\nof BCA to show them the letter and told them that since Mr. Smith
\ndidn't have to pay any fees to withdraw his money, I felt that I
\nwas entitled to the same treatment. The customer service clerk
\ntold me that for withdrawals of below US$2,000, I did not have to
\npay the exchange rate but I would have to pay a provisional fee
\nof 1.25 percent.<\/p>\n
Since I hadn't been informed of this fee before, I refused to
\npay it and requested that she contact the manager of the BCA
\nKuningan branch to find out about Mr. Smith's case. She then told
\nme that each BCA branch has its own set of policies and that I
\ncouldn't expect the same treatment as at other branches. Even
\nmore outrageously, she said that Mr. Smith was probably a big
\ndepositor and thus received preferential treatment.<\/p>\n
I told her that since BCA is supposedly a reputable bank, I
\nexpected policies that are rationally and consistently applied
\nregardless of who the customer was, the amount of money involved,
\nor which branch was involved.<\/p>\n
At this point the manager invited me to his office. He told me
\nthat BCA's policy was that I would have to pay the exchange rate
\nand he hoped that I would understand since Indonesia was
\nexperiencing currency difficulties. He had no explanation as to
\nwhy I hadn't been informed of this policy before opening the
\naccount, nor why Mr. Smith didn't have to pay the exchange rate.
\nI asked him if the fees were policy or if there would be any
\nchanges in the near future, to which he assured me that there
\nwould be no changes whatsoever.<\/p>\n
Unfortunately when I returned on Oct. 13 to make my
\ntransaction, I was told that this time no fee would have to be
\npaid. This extremely disappointed me, especially in light of the
\nmanager's previous assurances to the contrary.<\/p>\n
My question is, why are BCA dollar account holders being given
\ninconsistent information which is costing them money, and why are
\nBCA personnel attempting to impose fees which are not part of a
\nrational bank policy? I urge BCA to make a public clarification
\nof their policy on the BCA dollar account since in the absence of
\na clearly stated and consistently applied policy, its dollar
\naccount holders are being ripped off.<\/p>\n
JIWAY TUNG<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bca-blues-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }