PT Bank Central Asia Tbk (BCA) is strengthening its banking services\nin Lampung through the inauguration of a new building and the upgrade of\nthe Kemiling sub-branch status to a full sub-branch office. Located in\nthe Chandra Kemiling Building, Jalan Teuku Cik Ditiro No.\u00a056, Bandar\nLampung, the office features more spacious, comfortable, and modern\nfacilities.<\/p>\n
Previously operating as a cash-only sub-branch, the Kemiling\nsub-branch now officially operates as a full sub-branch. BCA Regional\nOperations Support Head for Region VI, Lenny Cendra, stated that the\ndevelopment of the branch network is part of the company\u2019s efforts to\nprovide hybrid banking services that combine digital channels with\nface-to-face services.<\/p>\n
According to him, the presence of the Kemiling sub-branch with more\nrepresentative facilities is expected to increase customer comfort while\nsupporting the economic activities of the community in Bandar\nLampung.<\/p>\n
\u201cTechnological developments have changed the way people transact.\nHowever, the need for physical services remains important for various\nrequirements that necessitate assistance and direct interaction,\u201d said\nLenny.<\/p>\n
The strengthening of the physical network aligns with BCA\u2019s strategy\nto develop hybrid banking services. In the last three years, the\nintegration of digital channels and the branch network is said to have\ndriven the growth of BCA customer transaction volumes by up to 60%. As\nof the end of June 2026, BCA serves 42 million customer accounts through\nthe support of digital services such as myBCA and BCA mobile, a network\nof 1,272 branch offices, and more than 20,000 ATM\/CRM machines spread\nacross Indonesia.<\/p>\n
The growth in the number of customers has also supported BCA\u2019s\nThird-Party Funds (DPK), which grew 7.9% year-on-year to Rp1,284\ntrillion in the first semester of 2026. Through the inauguration of the\nKemiling sub-branch, BCA hopes to expand access to banking services\nwhile supporting the economic activities of the community in Bandar\nLampung.<\/p>\n
\u201cDigital transformation and the presence of branch offices complement\neach other in providing a relevant banking experience. Customers still\nhave the flexibility to choose service channels according to their needs\nand convenience,\u201d said Lenny.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/banking-network-expanded-services-in-kemiling-become-more-representative-1789138568", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }