Bank NTB Syariah\u2019s mobile banking application has returned to normal\noperations following its suspension after a cyber attack on 24 March\n2025. The application was granted approval to resume operations on\nThursday, 12 March 2026, by Bank Indonesia.<\/p>\n
Nazaruddin, Chief Executive of Bank NTB Syariah, explained that the\nfreeze on the application\u2019s operating licence was lifted by BI the\nprevious week. The sanctions previously imposed have been revoked as of\nJanuary 2026.<\/p>\n
\u201cWe had already received the K2 licence in the banking sector, which\nBI had revoked. Now we\u2019ve regained that licence recently, and the\nsanctions were lifted two months ago,\u201d Nazaruddin stated on Friday\nevening, 13 March 2026.<\/p>\n
Nazaruddin clarified that the mobile banking operations remain in a\nnormalisation phase. All functions within the application are continuing\nto be monitored following its return to normal operations.<\/p>\n
\u201cWe\u2019re continuing to monitor this closely. All features are being\ntested again. It takes time. All features in the application are still\nin the testing stage,\u201d he said.<\/p>\n
According to Nazaruddin, all features within Bank NTB Syariah\u2019s\nmobile banking application are now available for customer use, including\ninter-bank transfers to other Himbara banks and the Quick Response Code\nIndonesian Standard (QRIS) feature operated by Bank NTB.<\/p>\n
\u201cThe licence that was revoked was for ongoing transfers. Now it\u2019s\nworking normally again. We\u2019re continuing to observe this,\u201d he said.<\/p>\n
The former Commissioner of Bank Syariah Indonesia (BSI) noted that\nthe volume of outgoing transactions during the two days following\nreopening reached more than Rp 18 billion. \u201cAs of today, transaction\nincome has surpassed Rp 10 billion. Outgoing transactions have reached\nRp 8 billion,\u201d he stated.<\/p>\n
Nazaruddin attributed the surge in transactions through Bank NTB\nSyariah\u2019s mobile banking to the application having been inactive for\nnearly a year. \u201cIt was probably anticipated by customers. That\u2019s why it\njumped so much,\u201d he remarked.<\/p>\n
Currently, Nazaruddin noted, the board of directors at Bank NTB\nSyariah continues to strengthen IT security measures. This monitoring\nprocess is being conducted in the bank\u2019s old building facing Taman\nSangkareang in Mataram.<\/p>\n
\u201cWe\u2019re monitoring it continuously in the old building. We\u2019ve already\nrecruited an IT team that started working immediately. We only just\nappointed them a week ago,\u201d Nazaruddin said.<\/p>\n
In the near future, Nazaruddin disclosed, Bank NTB Syariah will\nlaunch a specialised officer development programme to oversee the IT\noperations of its mobile banking system.<\/p>\n
\u201cWe\u2019ll recruit NTB staff to fill the IT development officer\npositions. Banks these days must be strong in IT networks,\u201d he\nexplained.<\/p>\n
Nazaruddin revealed that Bank NTB Syariah\u2019s software has been\nextremely vulnerable to hacker interference on several occasions. In\ninternational banking data, Indonesian banks are among the targets of\nhackers from around the world.<\/p>\n
\u201cAccording to national data, one Himbara bank alone experiences up to\n1 million attacks per day. So current attack methods are highly\nsophisticated\u2014those attempting to breach the system use robots. After\nthat, hackers enter,\u201d he explained.<\/p>\n
He noted that the IT attack methods against several Himbara and\nregional bank software vary considerably. One regional bank in Jambi has\nalso been breached by hackers.<\/p>\n
\u201cThe attacks can come from customers. They can operate from an\naccount, and there are also direct attacks to the IT defence system of\nbank software,\u201d he said.<\/p>\n
Nazaruddin assured that the cyber attack on Bank NTB Syariah\u2019s mobile\nbanking that occurred in March 2025 did not affect customer data. \u201cOur\ncustomer data was not compromised, so no customers were affected,\u201d he\nemphasised.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bank-ntb-shariahs-mobile-banking-returns-to-normal-records-rp-18-billion-in-transactions-over-two-days-1773474923", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }