Bank BNI 46's service<\/p>\n
I'm very disappointed with Bank BNI 46's customer service.
\nIt has failed to send me my credit card bills since I moved to a
\nnew address in October last year, although I informed them of the
\nchange through faxes, emails and phone calls to the bank's
\nTeleplus service. They did not change my data, not until after I
\ncalled to protest in early December. Still, not a single bill has
\narrived at my new office until today.<\/p>\n
A bank employee called last month, reminding me that I haven't
\npaid the bills. They later charged me for a \"belated payment\".
\nWell, I would not have been late in making my payments if I
\nreceived the bills correctly. BNI's staff also provided me with
\nmisleading information, which led me to another embarrassing
\nsituation. I called the bank's Phoneplus in early December for
\ninformation to obtain a bank reference to be used for opening a
\nsavings account in a foreign currency, which unfortunately BNI
\ndoesn't provide. The staff said no documents but my account book
\nwas needed. No charges, no hassles, they said.<\/p>\n
But I went to BNI Cabang in Central Jakarta just to find
\nmyself being insulted by a customer service employee, who
\nsarcastically told me that I should've first sent a letter of
\nrequest to BNI and there was a cost of Rp 75,000. I swallowed her
\ncynical statement and wrote the letter of request. But after I
\nfinished writing it, she told me the bank could not give me the
\nreference because my balance at that time was less than Rp
\n500,000. She said my previous overall positive record would not
\nbe of any help. I was very embarrassed and upset. I knew I could
\nhave done things properly if only the bank's staff had provided
\nme with the correct information. It's very ironic that I used to
\nadvise friends and colleagues to choose BNI 46, because I
\nbelieved it served customers professionally and properly. I guess
\nI was totally wrong.<\/p>\n
CHRIS TUMELAP<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bank-bni-46s-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }