{
    "success": true,
    "data": {
        "id": 1826360,
        "msgid": "bank-bjb-sweeps-awards-for-service-excellence-at-2026-infobank-mri-event-1782485548",
        "date": "2026-06-26 21:21:54",
        "title": "bank bjb Sweeps Awards for Service Excellence at 2026 INFOBANK-MRI Event",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Banking",
        "summary": "Indonesian regional development bank, bank bjb, has secured multiple accolades at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation 2026, underscoring its commitment to superior customer service. The bank received top honours including a Golden award for maintaining the best conventional bank service excellence for five consecutive years. The achievements highlight the bank's successful integration of digital innovation with high-quality in-branch experiences.",
        "content": "<p>bank bjb has once again achieved recognition by winning a number of\nawards at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation\n2026, held on Friday (26\/6) in Jakarta. This achievement serves as\nrecognition of bank bjb\u2019s commitment to delivering superior, innovative\nbanking services oriented towards customer needs across various service\nchannels. The awards demonstrate the success of the service\ntransformation consistently implemented by bank bjb. Amidst the evolving\ndynamics of the financial services industry, bank bjb continues to\nstrengthen service quality as part of its strategy to comprehensively\nenhance the customer experience. This success is inseparable from the\ncompany\u2019s efforts to integrate digital innovation with face-to-face\nservices that prioritise comfort and convenience for customers. At this\nyear\u2019s event, bank bjb won the award for The Best Conventional Bank in\nService Excellence for 5 Consecutive Years (2021-2025) with a Golden\npredicate. This award proves that bank bjb\u2019s service quality has been\nmaintained sustainably for five consecutive years. Additionally, bank\nbjb also received the award for The Best Conventional Bank in Excellence\nWalk-In Channel for 5 Consecutive Years (2021-2025) with a Golden\nWalk-In Channel predicate, reflecting the bank\u2019s success in delivering\nthe best service experience for customers visiting branch offices.\nAnother award received by bank bjb was The Best Conventional Bank in\nExcellence Priority Banking Service for 5 Consecutive Years (2022-2026)\nwith a Golden Priority Banking Service predicate. This recognition\naffirms the quality of exclusive services provided to priority customers\nthrough various relevant financial facilities and solutions. In the\nhuman resources service category, bank bjb achieved first place for The\nBest Conventional Bank in Excellence Security Guard. This achievement\nhighlights the important role of security personnel as the front line in\ncreating a safe, comfortable, and professional atmosphere for every\nvisiting customer. bank bjb also achieved first place for The Best\nConventional Bank in Excellence Convenient Branch Experience. This award\nreflects the company\u2019s success in providing a comfortable transaction\nexperience through a modern and customer-friendly branch office\nenvironment. In the digital services and self-service transaction\ncategory, bank bjb achieved first place for The Best Conventional Bank\nin Excellence ATM. The award demonstrates bank bjb\u2019s ability to maintain\nreliable, easily accessible ATM service quality that supports the\ntransaction needs of the public. bank bjb also obtained first place for\nThe Best Conventional Bank in Excellence Convenient Priority Branch.\nThis success demonstrates the company\u2019s commitment to delivering the\nbest service standards for the priority customer segment. Furthermore,\nbank bjb achieved second place as The 2nd Best Conventional Bank in\nExcellence Opening Account via Website. This award proves the success of\nbank bjb\u2019s digital transformation in providing an increasingly easy,\nfast, and practical account opening process through digital channels.\nAll awards were received by bank bjb Finance Director Hana Dartiwan. The\nseries of awards achieved is the result of the collective work of all\nbank bjb personnel in maintaining high service standards at every point\nof interaction with customers. This achievement also reflects the\ngrowing trust of customers in the various products, services, and\nfinancial solutions provided by bank bjb. For bank bjb, service quality\nis not only part of business operations but also the main foundation for\nbuilding long-term relationships with customers and all stakeholders.\nGoing forward, bank bjb will continue to strengthen innovation,\naccelerate digital transformation, and improve human resource competence\nto deliver an increasingly superior service experience. bank bjb\nbelieves that consistent excellent service is the key to creating added\nvalue, strengthening competitiveness, and supporting sustainable\nbusiness growth. With this spirit, bank bjb is committed to continuously\nimproving the best service quality for customers, providing financial\nsolutions relevant to the needs of the community, and delivering broader\nbenefits to all stakeholders.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/bank-bjb-sweeps-awards-for-service-excellence-at-2026-infobank-mri-event-1782485548",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}