Bad Bouraq's service<\/p>\n
For July 23 I booked through Tunas Indonesia Tour & Travel
\nBali 11 tickets from Jakarta to Balikpapan and on July 26
\nBalikpapan to Ujungpandang.<\/p>\n
The booking was made as a split booking of 4 pax, 6 pax and 1
\npax.<\/p>\n
Due to a heavy delay of Royal Jordanian Airlines flight
\nVienna - Amman, my 11 guests did not reach the Royal Jordanian
\nflight to Jakarta on July 22 which was scheduled to arrive at
\n6:40 p.m.<\/p>\n
My agent in Jakarta, Tima Wisata cancelled the Bouraq flight
\nfor July 23 right after finding out that the 11 guests would not
\narrive that evening. (Tickets have been stamped by Bouraq airport
\nstaff). The 11 guests finally arrived on July 24 at 9:40 a.m. by
\nGulf Air, so it was impossible to use the Bouraq flight 205
\nleaving Jakarta at 9:35 to Balikpapan. I had to buy 11 new
\ntickets on Garuda to provide the program these people had paid
\nfor.(over 12 million rupiah)<\/p>\n
I received the stamped tickets on July 30 in the evening. The
\nnext morning Tunas Indonesia contacted Bouraq Denpasar and was
\ninformed by a staff that an administration fee of Rp 75.000 per
\nticket has to be paid, when the tickets has a \"cancelled\" stamp.
\nTunas sent the tickets to Bouraq Denpasar on July 31. I did not
\nhear anything from Tunas, nor Bouraq for one week so I called and
\nwas informed, that Bouraq now is asking for 25 percent
\ncancellation fee per ticket and I should be patient, as they are
\nstill processing the case. The reason for the 25 percent
\ncancellation fee is \"not cancelled in time.\"<\/p>\n
I like to ask the Bouraq managment, what does that mean \"not
\ncancelled in time?<\/p>\n
The flight was cancelled immediately after my Jakarta agent
\nwas aware the group would not arrive that day (about 7:30 p.m.).<\/p>\n
I cannot accept to pay 25 percent cancellation fee per
\ntickets, as I was informed that the fee is Rp 75,000 per ticket .
\nThis is what I have charged my overseas tour operator. How could
\nI possibly ask for more money now.<\/p>\n
I wonder also how much time Bouraq still needs to pay the
\nmoney back for services they have not given! I paid the tickets
\nwell in advance and the money had to be sent right away to Bouraq
\nDenpasar.<\/p>\n
SYBILL BALDAUF<\/p>\n
Denpasar, Bali<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bad-bouraqs-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }