AXA clarifies<\/p>\n
In response to Mr. J. W. Heilijgers' letter entitled Robbed by
\nAXA Insurance published in The Jakarta Post on Nov. 16 regarding
\nthe increased premium of his PIMS householder policy, we, PT
\nAsuransi AXA Indonesia, would like to clarify the matter.<\/p>\n
1. Under our PIMS householder policy, we allow a discount on
\npolicy renewals where the client has had no claims during the
\nprevious policy period. However, if a claim occurs after the
\nrenewal notice has been sent but before the policy expires, we
\nhave the right to review the policy and increase the rate to our
\nstandard rate.<\/p>\n
2. Under Mr. J. W. Heilijgers' PIMS householder policy which
\nexpired on Oct. 20, we applied the rate of 1.2 percent since
\nthere was no claim during the previous policy period. Our renewal
\nnotice was sent three months before the expiry date of the
\npolicy. Therefore, we applied the rate of 1.2 percent as no claim
\nhad been reported at the time the renewal notice was prepared.
\nHowever, a claim was submitted before the policy expired. Based
\non this fact, we have to review and increase the existing rate.<\/p>\n
However, considering our long relationship with the client, we
\nonly increased the rate to 1.3 percent (not 1.9 percent as
\nmentioned in his previous letter) and we informed this revision
\nof rate through the agent, Hermes.<\/p>\n
We hope that our explanation can help clarify the situation.<\/p>\n
ANDRIATY HARMAN<\/p>\n
Manager, Marketing & Product Development<\/p>\n
PT Asuransi AXA Indonesia<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/axa-clarifies-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }