AT&T secures $26.9m contract form PT Tekom<\/p>\n
JAKARTA (JP): United States communication services firm AT&T
\nhas won a US$26.9 million contract from state-owned PT
\nTelekomunikasi Indonesia (Telkom) to provide operation management
\nassistance.<\/p>\n
The agreement, called the Integrated Management Services (IMS)
\nOn-Site Support and Implementation contract, was signed here
\nyesterday.<\/p>\n
Under the contract, AT&T, in cooperation with U.S. firm Lucent
\nTechnologies, will help Telkom for 16 months to develop methods
\nand procedures, provide operational knowledge and prepare the
\nhardware and software specifications being acquired from Lucent.<\/p>\n
"The collaboration will further our step toward becoming a
\nworld class operator by the year 2001 as stated in our TELKOM
\n2001 Program," Dadad Kustiwa, Telkom's Chief Operating Officer
\nsaid after the signing ceremony.<\/p>\n
2001 program<\/p>\n
The TELKOM 2001 program emphasizes modernization throughout
\nthe firm's services.<\/p>\n
Dadad said the program covered several aspects of running a
\ntelecommunications business including network planning and
\noperations, interconnection, tariffing and charging, fraud
\nprevention, product and services marketing and customer care.<\/p>\n
He said he was optimistic that the cooperation would increase
\nTelkom's network availability to 70 percent for long distance
\nphone calls and 80 percent for local calls.<\/p>\n
It will cut the processing time for new telephone connections
\nto three days. Now it could take as long as a year, he said. The
\ncollaboration would also improve the efficiency of Telkom's
\nstaff, he said.<\/p>\n
"By 2001, we expect to have one Telkom employee to serve 200
\ncustomers, compared to the current ratio of one worker to 90
\ncustomers," he said.<\/p>\n
The collaboration is the second phase of the knowledge
\ntransfer program which began in 1995.<\/p>\n
Last year AT&T and Lucent conducted a series of training and
\nassistance programs for Telkom's management.<\/p>\n
Dadad said his company had invested about Rp 150 billion on
\nhardware and software for the IMS project.<\/p>\n
AT&T now serves over 90 million customers worldwide. The
\ncompany's annual revenue exceeded US$52 billion last year.<\/p>\n
Lucent Technologies was formed as a result of AT&T's
\nrestructuring and became fully independent in 1996.<\/p>\n
Its subsidiary Lucent Technologies Network Systems Indonesia,
\na joint venture with PT Citra Telekomunikasi Indonesia, has
\nprovided Telkom with infrastructure and network technology since
\nits establishment in 1990. (das)<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/att-secures-269m-contract-form-pt-tekom-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}