ATMs to be modified<\/p>\n
JAKARTA (JP): The technology of teleconferencing, widely used
\nin the U.S. and Europe, is soon to be applied by advanced banks
\nacross the country for their automated-teller machines (ATMs), an
\nexpert said on Monday.<\/p>\n
Iwan Aryasetiawan, country system engineering manager for
\nIndonesia of Cisco System, the largest traffic controller of
\nInternet service providers here, said the technology would be
\napplied during the next three years.<\/p>\n
He said a teleconferencing system would allow bank customers
\nto converse with bank personnel via a monitor screen about bank
\naccounts and credit card balances.<\/p>\n
"Machines (equipped with a teleconferencing system) will also
\nallow the bank's operator, for instance, to maintain a complete
\nview of customers withdrawing cash. In the case of a robbery,
\nteleconferencing could prove vital," Iwan told The Jakarta Post.<\/p>\n
"Attached to alarm notification (networks) at the nearest
\npolice station, through faxes and e-mails, for instance, the
\nsystem could instantly notify police of an ongoing robbery."<\/p>\n
He said teleconferencing would be part of the "call center
\nmanagement", a multi-functional program for banks to provide
\nservices to customers nationwide or worldwide.<\/p>\n
Iwan did not specify which local banks have applied for
\ninstallment of the hi-tech system.<\/p>\n
Call center management programs do not possess the Y2K problem
\nand vary in cost. The systems cost between US$300,000 and
\n$600,000 for a mid-range bank and over $1 million for a large-
\nscale organization, Iwan said.<\/p>\n
"(The system) will contain a compact integrated system and
\nwill be appropriate for banks with global networks, such as
\nCitibank or American Express," Iwan said. (ylt)<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/atms-to-be-modified-1447893297",
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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