Kuala Lumpur, Malaysia (ANTARA\/PRNewswire)- Ant Digital Technologies\nand Ryt Bank today announced that their partnership has been honoured\nwith the Best AI-Powered Customer Experience and Engagement Initiative\nin Malaysia for 2026 at The Asian Banker Malaysia Awards. The award\nrecognises the joint achievement of both organisations in deploying\nenterprise-grade AI technology to deliver personalised, scalable\nfinancial services and bring best-in-class customer experiences in\nMalaysia.<\/p>\n
The Asian Banker Malaysia Awards is one of the most established\nbenchmarking programmes in retail, transaction finance, risk management\nand financial technology, recognising exceptional innovation,\nleadership, management and performance.<\/p>\n
According to The Asian Banker Awards, \u201cThe Ryt Bank and Ant Digital\nTechnologies\u2019 application of AI-driven engagement capabilities to\ndeliver personalised, conversational and real-time customer interactions\nacross digital channels positions both organisations as a leading\nexample of how AI can be embedded within banking platforms to enhance\ncustomer engagement, improve service responsiveness and support scalable\ndigital experience delivery.\u201d<\/p>\n
Ryt Bank, an entity established by YTL Digital Capital Sdn Bhd and\nSea Limited, is licensed by Bank Negara Malaysia and positioned as The\nWorld\u2019s First AI-powered bank. Since launching in August 2025, Ryt Bank\nhas reached 1.2 million users in just over seven months and processed\nmore than 25 million transactions, with monthly transaction volume\ngrowing more than 35 times since launch.The growth reflects strong\nadoption of Ryt Bank\u2019s core digital banking features, including bill\npayments, card usage, Ryt PayLater and Ryt AI \u2014 its AI-powered banking\nassistant that enables users to complete transfers and bill payments\nthrough simple prompts in the app. Nearly half of Ryt Bank users have\nengaged with Ryt AI, with adoption seen across all age groups, including\nusers aged 50 and above.<\/p>\n
\u201cThis award validates our belief in the power of AI to reshape the\nfuture of financial services. More importantly, it reflects how\nMalaysians are embracing a new way of banking \u2014 one that is simpler,\nmore intuitive, and built around everyday needs. We are delighted to\nwork alongside Ant Digital Technologies, whose deep expertise in AI and\ncommitment to local market needs have been instrumental in our journey,\u201d\nsaid Wilson Soon, interim CEO at Ryt Bank.<\/p>\n
\u201cWe are honored to receive this recognition together with RYT Bank.\nTogether, we are proving that AI and finance can integrate seamlessly to\ndeliver real value for customers \u2013 faster, safer, and more personalised\nbanking experiences,\u201d said Leo Li, President of International Business\nat Ant Digital Technologies.<\/p>\n
Ant Digital Technologies, is the technology subsidiary of Ant Group.\nIn 2025, Ant Digital Technologies established its International\nHeadquarters in Hong Kong. In 2026, the company established an operation\ncenter in Malaysia and launched a recruitment drive across Southeast\nAsia, underscoring its long-term commitment to building local AI\necosystems. The company\u2019s global network has grown to over 300 partners,\nserving more than 10,000 enterprise customers worldwide.<\/p>\n
Source: Ant Digital Technologies<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ant-digital-technologies-and-ryt-bank-win-best-ai-powered-customer-experience-award-in-malaysia-1779546035", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }