{
    "success": true,
    "data": {
        "id": 1954307,
        "msgid": "andal-by-taspen-provides-authentication-ease-for-pensioners-1788322148",
        "date": "2026-09-02 10:27:39",
        "title": "Andal by Taspen provides authentication ease for pensioners",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Business",
        "summary": "The Andal by Taspen application has simplified pension fund access for over 3 million participants through digital authentication features. The platform's success is reflected in a high customer satisfaction index of 98.7 and nearly 3 million downloads.",
        "content": "<p>Jakarta (ANTARA) - The benefits of the Andal by Taspen application in\nfacilitating access to pension funds have been experienced by more than\n3 million pensioners across the country since its launch in January\n2025.<\/p>\n<p>\u201cI do not find it difficult (to use the application). It is indeed\neasy and simple. Now, all you have to do is take a selfie,\u201d said Nur\nDewi (73), a user of the Andal by Taspen application, met at the TASPEN\nJakarta 2 Branch Office on Tuesday (1\/9).<\/p>\n<p>Authentication must be performed periodically at the beginning of\neach month to ensure that monthly pension funds are indeed received by\nthe rightful beneficiaries.<\/p>\n<p>Similar benefits were felt by Sunariyati (74) and Siti Sutanti (81),\nwho have been receiving pensions for over a decade. They feel that Andal\nby Taspen has provided convenience in checking the benefits received by\npensioners.<\/p>\n<p>When encountering obstacles, both Sunariyati and Siti Sutanti felt\nthat TASPEN officers provided optimal service and helped them overcome\nthe issues faced.<\/p>\n<p>\u201cIt is already good; TASPEN is doing well. The hope is that if any\nissues arise, it will become even easier,\u201d said Sunariyati.<\/p>\n<p>Based on the latest developments, as of August 2026, the Andal by\nTaspen application has reached 2.9 million downloads, demonstrating the\nhigh level of utilisation of TASPEN\u2019s digital services by\nparticipants.<\/p>\n<p>This service transformation is also reflected in the participant\nsatisfaction rate. In 2025, TASPEN\u2019s Customer Satisfaction Index (CSI)\nreached 98.7, falling into the \u201cVery Satisfied\u201d category, while\ncontinuing a trend of increasing participant satisfaction for four\nconsecutive years.<\/p>\n<p>TASPEN stated that it will continue to strengthen service\ntransformation and corporate governance to improve the quality of\nservice to participants and support the digitalisation of public\nservices.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/andal-by-taspen-provides-authentication-ease-for-pensioners-1788322148",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}