AMEX's style of management<\/p>\n
I was a member of American Express (AMEX) from 1991 to 1994,
\nwhen I held a gold card issued in Boston, the United States. In
\nearly August 1997, upon the recommendation of a friend who works
\nat an AMEX bank in Switzerland, I reapplied for membership in
\nJakarta. I completed the application and sent it immediately to
\nthe AMEX branch in Jakarta. I was told by an AMEX officer that it
\nwould take three to four weeks to have my application approved.<\/p>\n
Four weeks later, I called and asked about the status of my
\napplication with the same person, who later told me that due to
\ntechnical problems, the card could only be issued by their
\nAustralian office. So I waited. I called again twice by the
\nmiddle of September before I left for France on Oct. 18 for a
\nthree-week business trip. The reply was still the same: I should
\nwait and be patient.<\/p>\n
Returning from France on Nov. 18, I contacted yet the same
\nperson again and was shocked when he told me that my application
\nhad been turned down because the Indonesian branch could not
\nreissue an AMEX gold card which was issued in the United States.
\nI really did not mind the rejection, but the fact that this
\ndecision was actually made on Aug. 28 -- only two weeks after my
\napplication was sent -- has given me a feeling of disbelief and
\ndisgust.<\/p>\n
I told him that I had not received a letter or been contacted
\ninforming me of the decision. But this officer defended his
\nposition by stating that he was not the one who is responsible
\nfor sending such information. Furious is indeed an understatement
\nfor what I felt just then.<\/p>\n
I believe that there is no compelling reason to hold that kind
\nof information for two months, when it is simply clear that AMEX
\ncould process the application in two weeks. AMEX does not only
\nowe me an explanation, but more importantly, it owes an
\nexplanation to its shareholders who put their stakes on AMEX's
\ncredibility.<\/p>\n
AHO<\/p>\n
Holder of Boston-issued AMEX Gold<\/p>\n
No. 372812439231000<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/amexs-style-of-management-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }