AMEX card has limitations<\/p>\n
AMEX cards issued in Indonesia have many limitations that you
\nmay not be aware of until you are denied a claim. My daughter is
\na supplementary AMEX cardholder and so are my two other children
\nwho are residing and studying in the U.S. I gave them these cards
\nas a protective measure since I was confident that AMEX is, as it
\nproclaims, one of the most comprehensive credit card companies.<\/p>\n
But that confidence has eroded. My daughter recently rented a
\ncar and paid for it with her AMEX card and opted for automatic
\ninsurance by AMEX. When she returned the car, it had a small chip
\non the bumper and consequently, she was charged for it. The car
\nrental attendant, however, assured her that the cost for the
\nrepair will be paid for by AMEX. She filed her claim with the San
\nFrancisco AMEX office. The AMEX office there agreed that the
\nclaim for damages was legitimate but that my daughter would have
\nto file the claim in Indonesia, since this was where her card was
\noriginally issued.<\/p>\n
She did as she was told. Much to my surprise, however, AMEX
\nIndonesia refused to cover the damages because as Ms. Tandiana
\nCrombie (Cardmember Enquiries Team) stated in her letter \"this
\nclaim privilege does not apply to Indonesian Cardmembers.\"<\/p>\n
Upon clarification with Ms. Agustina Nugraha (Team Leader,
\nCustomer Services), it is policy that an AMEX issued in Indonesia
\nwill only cover those items that are specifically stated in the
\ninformation pack that you receive when you become a member.<\/p>\n
I wonder what other privileges that you assume are automatic
\nare not covered by \"AMEX Indonesia\"? This double standard makes
\nit hard to believe that there is any truth to their ad that
\nproclaims, \"Don't leave home without it\"? After all, is it
\npractical to call \"AMEX Indonesia\" when you are abroad to find
\nout if your card entitles you to a privilege that is automatic in
\nthe U.S.? Maybe AMEX should not call itself American Express
\nInternational, Inc -- \"AMEX Indonesia\" would be more appropriate.
\nBy affixing Indonesia after AMEX, the cardholder is made aware
\nthat the card has an Indonesian character and could have
\nlimitations, as in fact, it has.<\/p>\n
NORA M.<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/amex-card-has-limitations-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }